A Heartfelt Thank You and Holiday Support Line HoursAs we approach the festive season, we want to extend our deepest gratitude for your continued loyalty this year.We wanted to let you know about our office closures over Christmas. On Friday 13th December, our offices and support phone lines will close at 2pm for our Christmas party. As you know, we are humans at CareFor, and we are looking forward to time together after a year of hard work in developing the software, answering support calls and all the other activity that... read more
Attention: We are currently experiencing a system-wide outage affecting all users. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for the inconvenience this may be causing and appreciate your patience. Updates will follow as more information becomes available.11:28am I can confirm the system is now back up and running . Thank you for your patience and understanding whilst the team were working to resolve the issue read more
Feature: 'Show cancellation on print' option no longer presents on visit type settings for non cancellation types.Bug Fixes: Creating a general risk assessment no longer presents an empty location field when saving.You are now able to update permissions without negative affect.Service builder allows you upload bodymaps.Delete option only presents when a template is present within availability.Archived medication does not present in the search box when creating a medication entry within the careplan.Solved a sporadic issue where auto allocate wouldn't work correctly. read more
New Feature:Travel Time SummaryWe’ve updated the payroll report with a dedicated column for travel hours. Now you can view each staff member's total travel time, plus a convenient summary at the bottom of the report.Fixes and Improvements: Full Care Plan Visibility on Mobile.CSV Export Function Restored in Accounts read more
Upcoming Release – October 21st, 10 PMNo service disruption expectedFeatures Removed ‘Visible on mobile web’ option within note categories due to the mobile website being discontinued. You can now change the name of your visit type.Careplan changes now present in the application log. Improved visualisation of saving within availability. Fixes Padlock no longer shows if you have ‘Include/Start/End time’ unselected within system settings.The charge column within the scheduled tab will no longer present an ‘infinite spinner’ with the ‘Charge’ option unselected within visit type settings.These updates are designed to make... read more
Exciting Updates Coming – October 16thWhat’s New: Custom Medication Packets: You can now create packet types in the medication section.Flexible Medication Admin: When administering medication via the CareForIT Web, you now have the option to prevent changes to stock quantities.Clear All Notifications: We’ve added a handy “Clear All” button in the event log to easily manage your notifications.Referral Simplified: Referrals can now be created without needing contact details.Streamlined Visit Types: We’ve removed the bulk action option from the Visit Types page to keep things simple and to prevent accidental deletion... read more
Attention: We are currently experiencing a system-wide outage affecting all users. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for the inconvenience this may be causing and appreciate your patience. Updates will follow as more information becomes available.1:30AM - We can confirm all systems are now fully operational We apologise for any inconvenience this issue may have caused and greatly appreciate your patience and understanding while our team worked diligently to resolve it as quickly as possible. read more
We re pleased to say that we've fixed the root cause that led to the unavailability of CareFor services from early this morning and your service should now be back to normal.A brief explanation of what happened to cause the disruption and the impact: An update last night caused unpredictable load on our database servers which caused a backlog of tasks to processThis prevented any processes which relied on access to the database to stop operating as expected.Data integrity was not affected, no data was lostNightly backups did not get sent... read more
We are aware that there is currently issues accessing and using CareFor and our team is currently investigating it. We apologize for any inconvenience this may be causing and appreciate your patience.Any updates will be placed on this page.--------------------------------------------------------------Update - 0920Our Technical team are aware of the severity and are working hard to resolve the issue---------------------------------------------------------------Update - 1012Our Technical team have found the cause and disabled this. They are currently working to clear the connection issues----------------------------------------------------------------Update 1104The fix has been applied and all systems should be back up________________________________________ read more
App maintenance is now complete. Thank you for your patience and understanding.Kind RegardsCareFor team read more
Please note that essential maintenance for the Carer App has been postponed to September 16th, 2024. The start time has been updated to 8:00 PM, and the app will be in offline mode until 12:00 AM.Important: If carers are logged into the app during this time, they will still be able to use it in offline mode. However, no data will sync back to Carefor until the maintenance is complete. As a precaution, we recommend carers save or print a copy of their schedule in advance, either by email or... read more
The new release to the Risk Assessment section of CareFor did not go ahead as planned last night. The release was postponed and will now happen tonight.The delay was due to some internal processes we needed to finalize in order to ensure a smooth and efficient release.Thank you for your understanding. read more
We are delighted to let you know that there will be a new release to CareFor relating to Risk Assessments. The release will take place on September 4th at 8pm. There will be NO disruption to service whilst the release is rolled out. Details of the new release can be found below:New Features:●Edit Sign-off Date After Creation: You can now easily change the sign-off date even after an assessment has been created, providing more flexibility in managing your assessments.●Delete Assessments: We’ve added an option to delete assessments, making it easier to... read more
We can confirm all systems are now fully operational We apologize for any inconvenience this issue may have caused and greatly appreciate your patience and understanding while our team worked diligently to resolve it as quickly as possible. read more
Attention: We are currently experiencing a system-wide outage affecting all users. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for the inconvenience this may be causing and appreciate your patience. Updates will follow as more information becomes available. read more
CareFor has a practical feature which allows you to give limited access to a Client’s profile. The Portal allows those who you have granted access to view the following:Access can be granted to any contact of a client. This could be their NOK, a healthcare professional or even the client themselves. Adding the latter to allow them to see their own details would be particularly useful in an emergency situation such as where an ambulance crew are dispatched to a Client’s home.In order for Portal access to be given, the... read more
On your CareFor site you have three in built Care Plan templates – Domiciliary Care, End of Life and Dementia Care. However, you may already have your own Care Plan template which you prefer to use. If so you can easily build your template into CareFor – don’t worry you only need to do this once.Care Plans are created within the system based on a Service type. So, if you have multiple services, you can have multiple Care Plan templates – and an individual client can also be referred for... read more
To keep your Carers, and Clients, safe you will need to carry out Risk Assessments. Whether the assessment is on the property that your Carers will be attending, or you need to assess a client’s mobility, you can easily create Risk Assessments paper-free on CareFor. You can also set expiry/review dates for these Assessments. The notifications triggered by the review dates will stay on your system until completed ensuring you are compliant.The Risk Assessment forms are located under the Plan tabFrom the Risk Assessment section, you will then need to... read more
Even though you may be totally paperless, you might still be wanting to leave a copy of your Client's MAR chart in their property just in case.With the newest release of CareFor, you are now easily able to print out multiple weeks of the MAR chart in one go.More information on this can be found here read more
CAREBooster is a handy route optimisation tool found under the Plan MenuCAREBooster allows you to select visits and Carers which can then be planned into a routeVisits can be allocated to Carers based on set criteriaYou also have the option to choose other filters such as a region/area, or a particular assignment typeYou can find more information on CAREBooster in our Help and Support section here. You can also find a visual guide on our YouTube channel here. read more
The advertised new release to CareFor will happen this morning, July 23rd.As previously stated, there will be no loss of service however you may need to clear your cache once the release has happened. read more
NEW RELEASE - JULY 2024We are delighted to inform you of a new system release to CareFor. This release is planned Tuesday 23rd July - time TBC. There will be no downtime associated with the release, however you may need to clear your browser cache after the release.The Development team have been working hard behind the scenes to improve your user experience.Details of the release are as follows:Security and Limitations. Protected Note Categories: the ‘Carer Mobile Notes’ category is now safeguarded and can’t be deleted.Unique Visit Types: Each visit type... read more
CareFor has an in-built Rounds feature which allows you to arrange your visits by Rounds or Runs which can then easily be allocated out to staff.Rounds can be created based on various filters such as a region or area – or even a postcode!You can also choose the travel method a Carer will take on the Round. Based on the selected travel type, you are able see the travel time from one visit to the next potential visit to allow you to seamlessly create Rounds that allow Carers enough time... read more
Whether you are a new user of CareFor, or you’ve been whizzing round the system for years, we can all occasionally do with a knowledge refresh. There could even be parts of the vast system which you have never used before! Each Tuesday, we will add to the News section information on various areas of the system based around our Five Pillars: PlanScheduleDeliverMonitorFinanceYou’ll find information on different features, how to make areas of the system bespoke to your company and much more! read more
We are currently aware that some CareFor users are experiencing a delay on the system when saving. This is being looked at urgently by our Technical team and we will update when there is further detailApologies for any inconvenience caused.***UPDATE:10:59am - This issue is now resolved. Thank you for your patience whist we investigated and rectified*** read more
This evening we are undertaking essential app maintenance which will result in the app being unavailable between 10pm this evening and 1am Tuesday.We are undertaking this maintenance out of hours to ensure there is minimal disruption to our customers and thank you for your patience.If you have any questions, please contact the Support team via support@care-for-it.com read more
The CareFor Carer app will be down for essential maintenance from 10pm on Thursday 6th June until 1am on Friday 7th June.Carers will be unable to use the App between these times.If required, care plans and MAR sheets can be downloaded from your site prior to these timings.If you have any questions, please contact the Support team via support@care-for-it.com read more
Please be advised that our Customer Support will be closed on Monday 27th May. We will of course monitor for any critical issues during this period.Customer Support will reopen again at 9am on Tuesday 28th May. read more
We are aware that Users may currently be experiencing issues with speed. Please note that we are investigating this as a matter of urgency and will update as soon as we can read more
As you will be aware, we are beginning to roll out a new version of the Wall to all users.The New Wall has a nudge feature and also allows drag and drop of visits. Target hours for staff can clearly be seen and you can also easily view travel time.More information can be found here read more
Please be advised that our Customer Support will be closed on Good Friday (29th March) and Easter Monday (1st April). We will of course monitor for any critical issues during this period.Customer Support will reopen again at 9am on Tuesday 2nd April. read more
Exciting News Alert! We're thrilled to share some exciting updates with you! At CareFor, listening to customers and improving your experience is at the heart of everything we do.We're constantly striving to enhance the platform and provide you with the best possible service.We're delighted to announce that we have been hard at work developing new features that will take your experience with us to the next level. Wall Improvements - We're excited to unveil the latest enhancement to our platform: the introduction of Drag & Drop capability on the wall, paired... read more
The inbuilt holiday calculator within CareFor will adjust the holiday entitlement for staff who do not work five days a week.You can see that the staff member pictured has a fixed holiday scheme, which is for 28 days for a full time workerHowever this member of staff works a 3 day weekThe calculation used to work out holiday is as follows:28(days) divided by 5(days in working week) = 5.6 days5.6 (days) x 3.00 (Claire's average working week) = 16.8 days of holidayFor more information on the holiday calculator, please click here read more
As a busy care company, you need to ensure your clients are being cared for safely and effectively. The CareFor Carer app allows your carers to view the care plan, add an incident form and log daily notes. But did you know that the CareFor Carer app can also ensure that medication is not missed?When medication is scheduled alongside a visit, this is clearly displayed on the App as a red and yellow pill icon:If medication is due at a visit, and staff have not logged the medication administration, the... read more
If you need to change the time on a booking which has been checked in or out of, please note the process has now changed. You no longer need to unlock the booking in the Schedule tab - you can just change the times.This change has been made to ensure that amended times do not cause issues with removing staff from other visits.You can find the correct process on unlocking visits here read more
We would like to inform you that our Customer Support will be closed from 4pm on December 22nd and will remain closed for Christmas and bank holidays.We will reopen on December 27th, 28th, and 29th from 9am - 5pm. We will resume normal service from January 2nd.With best wishes for the holidays,The CareFor team. read more
If you are trying to find the CareFor carer apps for your phone and are unable to, the steps below may help.If you have an Android phone, open the Play store and search for 'CareFor Carer'. You can also use the direct link located hereFor an iPhone, open the App store and search for 'CareFor Carer'. You can also use the direct link here read more
CareFor will be having a maintenance window for specific pre-emptive work to the Mobile API.Detailed below is the scheduled maintenance window:* Start date/time: Thursday 7th December, 11:30pm* End date/time: Friday 8th December, 6amPurpose of maintenanceAs part of the comprehensive infrastructure upgrade we will be upgrading the mobile API, this is essential to ensure performance, security and reliability. This upgrade is a part of our ongoing efforts to ensure that our services meet the highest standards and provide you with a seamless and secure experienceImpact expectedWhilst we understand the importance of... read more
Not wanting to mention the C word as we are only just in November, but Mariah and Michael Bublé are on defrost so it is definitely worth thinking about how you charge and pay certain days over the Festive period.CareFor allows you to add charging rules based on particular days which can repeat each year - such as Christmas Day and New Years Day.You add your Special Days to your CareFor site from the Functions menu. Choose Finance - Settings - Special Days.Click the blue 'Add new special day' button to add... read more
Your CareFor site allows you to easily track and report on RAG Ratings for your clientsAll you need to do is add a RAG field to your Care Plan template to allow the report to be populated. More information on how to set up RAG ratings on your site is available here read more
CareLineLive has announced its acquisition of the business behind CareForIT and Ulysses (UDMS).CareLineLive was advised by Polestar Corporate Finance (Richard Hall) and CMS (John Finnemore). Financing for the transaction was provided from a recent successful investment round with Oakglen.In an increasingly regulated social care landscape, home care agencies need to meet and exceed ever more advanced standards. CareLineLive’s acquisition makes technology-driven quality home care provision easier to deliver for an increasing number of customers and local authorities. CareLineLive’s total number of home care customers will increase to 600, managing well... read more
Please be aware that over the August Bank Holiday there will be the following Support Line changes:Monday 28th August - CLOSED For critical enquiries over the Bank Holiday please email technical@care-for-it.com where our Technical team will endeavour to resolve any critical issues.The Support Team will be back as usual from 9am on Tuesday 29th August. read more
Within your CareFor site, you have the option to build in different rates to ensure your charging structure is correct - from adding in differing rates for varying times of day to entering assorted rate cards for a funder or an individual clientYou begin to add your charging rates from the Functions menu - Functions - Finance - Settings - Rates- ChargeFrom here you can add in your charge rates. Click Add New Charge Rate and enter the rate name.There is more information on rates hereYour charge rates are then applied... read more
When it comes to charging for a client's visits you can bill the client themselves, their next of kin or a funder - or you can even split the paymentsSelf funded or NOK funding is added directly from the client's profileTo add a bulk funder to your CareFor system, you need to access Funders - Finance - Funders - Add FunderYou can fill in all the fields if desired - however as a minimum you need to add Your Ref, Funder name and telephone number. Please note that if you... read more
Your CareFor system allows you build in rules and settings which relate to your charging and pay structures. This enables you to charge and pay to your own specific rules; whether that relates to charging for a specific time of day, or paying staff different mileage payments depending on the travel method they use.You can find these Settings from the Functions menu:Charge RatesFrom the Rates - Charge tab you can enter your different charge ratesOnce you have entered your charge rates, you can apply them to your visit types. You can... read more
You can use your CareFor system to check medication is being correctly delivered to clients - and be warned of any serious issues.Medication Administration ReportThis report is located under Functions - MonitorEnter the information in the fields, and click to run the reportYou will then see the information displayed - showing under/overdose, along with staff member names and the time administeredAs with all reports on CareFor, you can use the triangle located on the top left of the report to export the informationList View IndicatorsThe List View can show you... read more
As part of your CareFor system you have the ability to add Forms which can then be scheduled in to be completed or can be added direct from the app when needed. There is more information on adding Forms hereWhen these Forms have been added, you may wish to view the information logged. You can do this in two waysThe first way is via the Forms and Tasks report located under the Monitor tab.Use the filters displayed to ensure you achieve the required results from your search, and click Run ReportOnce... read more
When your staff have been checking in and out, administering medication, and leaving notes you will no doubt need to monitor and report on what they have been doing. There are various tools within your CareFor system which can assist with this.With any of the below reports, clicking the triangle symbol on the left hand side will allow filtering and export optionsCheck In and Out DataThis report can be found under the Monitor tab and displays the times when staff have checked in and out.Amend the fields to suit what you require... read more
For the upcoming Bank Holiday, please note there will be some changes to the usual CareFor Support service. This will be as follows:Monday 29th May: CLOSEDIf you experience any problems during this time please email support@care-for-it.com where the Technical team will pick up any critical issues.The support telephone line will reopen again from 9am on Tuesday 30th May. read more
Using the various Monitor tools on your CareFor system, you can track where staff are and importantly check in on them if they appear to have checked in or out late of a visit. One way of doing this is via the Check In and Out notifications.You can choose to be notified should carers arrive to a visit late - you can also then be alerted if they are late checking out of a callLate notifications are set up under Settings - App Settings - Call Monitoring SettingsWhen you switch... read more
The Monitor overview screen provides useful up to date information about the status of visits. This shows you current issues - such as staff being late - but also provides an indication that someone missing a call now will have for their future visits for the day.The overview can be found from the Functions menu. Choose Monitor - OverviewYou can then see the status of visits firstly from a staff perspective:Scrolling down the page allows you to see visits from a client view: read more
Previously we looked at how to get your carers onto the App. Now we will look at what the Carer App entails.When you log into the App you will see your visits for today, and you can swipe across to view upcoming callsTo the right of the Check In button you can view if medication is due at a visit by clicking the pill icon - you can also access the MAR chart from hereClicking the Task List icon shows you any form that is attached to the visitThe i... read more
Please be aware that for the upcoming Coronation Bank Holiday there will be the following support line changes:Monday 8th May - CLOSED For critical enquiries during the bank holiday please email technical@care-for-it.com where our Technical team will endeavour to resolve any critical issues. The Support Team will be back as usual from 9am on Tuesday 9th May read more
CareFor has an accompanying mobile app which can be used on both Android and iOS. The App allows Staff to check in and out using GPS, see the Client's care plan, administer time banded medication plus add notes and forms. Crucially, the App still has full functionality even when the Carer is working offline.Here's how to get Carers started using the App:Firstly you need to check that the Carer has the correct access levelThen check that they have an email address in the Contact tab of the Carer profile -... read more
We all know that sometimes a visit will need to be cancelled for various reasons. Depending on the reason for cancellation, you may have different rules as to whether a visit is still charged for and a carer still paid, or even a 50% charge. You can easily set up multiple cancellation types within CareFor to allow for any conditions you have in place.Adding Cancellation TypesUnder Settings – Assignment/Visit Types you will see the option to add new visit types inAdd the name of the cancellation type you wish to... read more
There will be times when you need to make changes to a visit. You can quickly do this from any of the preferred rota viewsAmending on The WallTo amend a visit on the Wall, double click the visit to open it up – you can do this from either the Client or Staff sectionFrom the pop up window that appears, you can amend the visit as neededThe changes that you make will be auto savedAmending on The GridFirstly locate the visit you want to amend on The Grid and double... read more
The List View is found under Functions – Schedule - View AssignmentsThe List allows you to complete your Rota for any date range you wish – just use the date pickers to filter your view. You also have various other filters which you can use to sort your visits.If you have templated Carers as Regular Staff on the Client’s Care Plan, you can run auto allocate to create your rotaYou also have a statistics area – clicking the bar chart on the right will display further information about the date... read more
The Grid can be found from the Schedule menuYou can use the Filters to change your view - this could be to look at an alternate week or visits for one clientThe days of the week are along the top of the Grid, with the times down the sideIf you have colours associated with your visit types, you can see these on the left of each visit in the GridAs with the Wall, any unallocated visits show shaded pinkVisits can be allocated in bulk by clicking multiple visits to turn them... read more
CareFor provides you with three main ways of creating your rota. This week we are looking at the Wall viewThe Wall can be found from the Functions menu, under ScheduleThe Wall will always default to today’s date and you can choose a different date from the calendar optionYou have various options to filter your view along the topYou can colour code your assignments to give a great visual picture. This is done under Settings – Visit/Assignment types and then via the cogThe Wall is especially useful if you need to cover... read more
We are currently in the process of updating all CareFor systems. This is being done out of hours to minimise any potential disruption. The first systems were updated last night (20th March) and system performance was not impacted.Weeks on the List ViewIf you have week one, two etc which you use for your regular staff with Auto Allocate, these will now show on the List View alongside the visit timesLock and Unlock buttonsWhen you click to edit a visit from any of the Rota views, you will now be presented with... read more
When your staff are off sick – whether planned or unplanned – your CareFor site can help you record their absence and also importantly ensure any calls they were allocated to are fulfilled.To add sickness to a staff member, you need to access Functions – Schedule – Add Assignment/Visit – Add SicknessYou need to fill out the details such as the time period the sickness covers, and then from the Staff drop down locate the staff member’s nameYou will notice staff are split into two lists – allocated and unallocated.... read more
Did you know your CareFor system has two methods of tracking holiday? You can either use the Leave donut, or the inbuilt calculator which can work out entitlements based on hours that your staff have worked.Please note that whilst you can use either method to track holiday, once you have added a scheme from the Holiday tab, the option to use the Leave Donut will disappear.Before adding any holiday scheme to your staff, you will need to ensure that your holiday year is correct from your App Settings, via the... read more
Occasionally you may need to add in a one off visit for a client, or schedule in a form for completion One off visits are added under the Functions menu – from the Schedule tab choose Assignments, Add Assignment then choose the Assignment type you wish to add inFill out the items line by line – you will know if you have added enough detail if the top right hand Assignment Updated box shows greenYou can also set the one off visit to repeat if you wish using the box towards... read more
Your CareFor system allows you to easily build in any Form you wish – allowing these forms to then be scheduled for completion, or to be filled out directly from the CareFor Carer App. You can also specify badges for two forms which can alert Carers to important information.Adding FormsForms can either be a stand alone or attached to a visit type. To add a form to your system, you will first need to access the Visit/Assignment Types from the Settings menuYou will notice for your existing visits in the system... read more
Your CareFor system has in-built ways you can safely ensure that medication is being delivered to the Client correctly and then logged accurately.Medication is added on the Client’s Care Plan tab and on the rare chance that the medication you are searching for is not listed you can easily edit the Medication List yourself via the pencil icon.One important aspect of this section is the ability to time limit medications. This allows you to space out medications correctly and also crucially if you then amend a visit time you will... read more
CareFor has a practical feature which allows you to give limited access to a Client’s profile. The Portal allows those who you have granted access to view the following:Access can be granted to any contact of a client. This could be their NOK, a healthcare professional or even the client themselves. Adding the latter to allow them to see their own details would be particularly useful in an emergency situation such as where an ambulance crew are dispatched to a Client’s home. In order for Portal access to be given, the Client... read more
On your CareFor site you have three in built Care Plan templates – Domiciliary Care, End of Life and Dementia Care. However, you may already have your own Care Plan template which you prefer to use. If so you can easily build your template into CareFor – don’t worry you only need to do this once.Care Plans are created within the system based on a Service type. So, if you have multiple services, you can have multiple Care Plan templates – and an individual client can also be referred for... read more
To keep your Carers, and Clients, safe you will need to carry out Risk Assessments. Whether the assessment is on the property that your Carers will be attending, or you need to assess a client’s mobility, you can easily create Risk Assessments paper-free on CareFor. You can also set expiry/review dates for these Assessments. The notifications triggered by the review dates will stay on your system until completed ensuring you are compliant.The Risk Assessment forms are located under the Plan tabFrom the Risk Assessment section, you will then need to... read more
CAREBooster is a handy route optimisation tool found under the Plan MenuCAREBooster allows you to select visits and Carers which can then be planned into a route Visits can be allocated to Carers based on set criteriaYou also have the option to choose other filters such as a region/area, or a particular assignment typeYou can find more information on CAREBooster in our Help and Support section here. You can also find a visual guide on our YouTube channel here. read more
CareFor has an in-built Rounds feature which allows you to arrange your visits by Rounds or Runs which can then easily be allocated out to staff.Rounds can be created based on various filters such as a region or area – or even a postcode!You can also choose the travel method a Carer will take on the Round. Based on the selected travel type, you are able see the travel time from one visit to the next potential visit to allow you to seamlessly create Rounds that allow Carers enough time to... read more
Whether you are a new user of CareFor, or you’ve been whizzing round the system for years, we can all occasionally do with a knowledge refresh. There could even be parts of the vast system which you have never used before!Each Tuesday, we will add to the News section information on various areas of the system based around our Five Pillars: Plan Schedule Deliver Monitor Finance You’ll find information on different features, how to make areas of the system bespoke to your company and much more! read more
We wanted to say a huge thank you for your loyal custom throughout this challenging year and as we are nearing ever closer to the festive season we wanted to make you aware of our Support line changes for the Christmas period.These will be as follows:Friday 23rd - 9am-3pmChristmas Eve - CLOSEDChristmas Day - CLOSED Boxing Day - CLOSED27th December (substitute bank holiday for Boxing Day) - CLOSED 28th-30th December - 9am-5pm New Years Eve - CLOSEDNew Years Day - CLOSED 2nd January 2023 - CLOSED3rd January 2023 - Normal... read more
This is a notification of intermittent issues we are currently experiencing with our internet connection.Our provider has assured us that they are working hard to stabilise the connection and rectify the issues, however this will mean temporary affects to our phone lines. We will endeavour to keep you informed with any updates. We apologise for any inconvenience and appreciate your patience. Thank you. read more
Monday 19th September has been declared a national bank holiday following the passing of Queen Elizabeth II, and this being the date to which she will be laid to rest. Therefore we would like to give notice of our closure on this day.Monday 19th September: CLOSEDTuesday 20th September: NORMAL WORKING HOURS RESUME. If any critical issues occur during Monday 19th September, then please email technical@care-for-it.com, where our technical team will endeavour to resolve these issues accordingly. Thank you. read more
Please be aware that over the August Bank Holiday there will be the following support line changes:Monday 29th August - CLOSED For critical enquiries during the bank holiday please email technical@care-for-it.com where our Technical team will endeavour to resolve any critical issues. Kind Regards, The CareFor Team read more
We are pleased to announce the latest version of the CareFor Carer App. This update includes new, long awaited features such as: Actual start and end times being displayed Seeing multiple versions of previously completed forms in care plans Other enhancements include badges being shown if forms have been completed for service users and when returning to the app, the screen will automatically scroll to your currently active visit. Please note: In order to take advantage of these new features please ensure you're using the latest version of the app in the App/Google Play store. The latest version... read more
We have supplied care management software for over a decade and it's during this time that we've seen first-hand the hard work and determination from our customers.Pure compassion, resilience and dedication. All are heroes and all mean so much to those who are at the receiving end of their care.The past few years have been no means easy and as a company we pride ourselves on providing the most efficient tools needed in order to better assist in delivering effective care.This week we celebrate those who are truly at the... read more
Please be aware that over the Jubilee bank holiday there will be the following support line changes:Thursday 2nd June - CLOSEDFriday 3rd June - CLOSEDMonday 6th June - Normal hours resume For critical enquiries during the bank holiday period please email technical@care-for-it.com where our technical team will endeavour to resolve any critical issues. read more
Dear Customer, We wanted to make you aware of the new IOS app update version 2.06. New app features include: Bodymaps and signatures to forms . Inclusion of date/time selection on forms Please note: In order to take advantage of these new features please ensure you're using the latest version of the app in the app store. The latest version is 2.06. We're always looking for new improvements and developments to enhance our software in order to best cater for your business needs and enable you to work more efficiently. You can log your recommendations on our UserEcho... read more
Please be aware that over the Easter bank holiday there will be the following support line changes: Good Friday (Friday 15th April) - CLOSED Easter Monday (Monday 18th April)- CLOSED Tuesday 19th April - Normal hours resumeFor critical enquiries during the bank holiday period please email technical@care-for-it.com where our technical team will endeavour to resolve any critical issues. read more
Taking a moment to celebrate amazing and inspirational women we know and work with across the country.From all of us at CareFor, Happy International Women's Day! read more
Dear customers we are aware of the current issues affecting customers ability to use CareFor. Our technical teams are working hard with our cloud partners at Rackspace to resolve the issue as soon as possible. This is being worked on as a priority and has been escalated to management.We apologise for the inconvenience caused.Thank you for your patience. read more
We wanted to say a huge thank you for your loyal custom throughout this challenging year and as we are nearing ever closer to the festive season we wanted to make you aware of our Support line changes for the Christmas period. These will be as follows:Christmas Eve - 9am-4pm Christmas Day - CLOSEDBoxing Day - CLOSED27th Dec 2021 (substitute bank holiday for Christmas Day) - CLOSED 28th Dec 2021 (substitute bank holiday for Boxing Day) - CLOSED29th-31st Dec 2021 - 9am-5pm 3rd Jan 2022 (substitute bank holiday for New... read more
We are aware of an alert email doing the rounds and can confirm that we do not use any Apache Tomcat software installations of any kind. We can assure you this email is not relevant to our software, if you have any concerns please feel free to contact our support team. read more
In light of the mandatory Covid-19 vaccination for anyone in Adult healthcare which came into force on 11th November, we would like to showcase how to store and track vaccination information for all staff and carers on CareFor.The short tutorial video below demonstrates how quick, simple and effective this is. Remember, any enhancements to the system you feel would be beneficial can be logged via our UserEcho site at https://careforit.userecho.com/. read more
The latest Android update comes with a lot of added functionality which has been requested by customers, as well as more fixes and tweaks to provide you with a better user experience.This will begin to be rolled out to all phones within the next few days. The new features include: Tasks that can be completed within the visits have replaced long forms on checkout. Service user documents have arrived. Last but not least, the app now receives push notifications for certain events and the option... read more
It’s time to announce our biggest iOS update to the CareFor Carer app and we couldn’t be more excited to share it with you!Our added functionality ranges from enhancing the aesthetic to provide a better experience for iPhone 12 users to bigger and better enhancements adding lots of new functionality which has been requested by you, our customers. This will begin to be rolled out to all phones within the next few days. The latest features include: Tasks that can be completed within the visits have replaced long forms on checkout. ... read more
For the upcoming Bank Holiday, please note there will be some changes to the usual CareFor Support service. This will be as follows:Monday 31st May: CLOSEDIf you experience any problems during this time please email support@care-for-it.com where the technical team will pick up any critical issues. The support telephone line will reopen again from 9am on Tuesday 1st June. read more
We're super excited to be making this announcement! Recently we've completed the acquisition of UDMS (known in the market as Ulysses). Our mission is clear: "To be dedicated in providing the care sector with new, improved and innovative technology which supports and makes it easier for care providers to continue delivering exceptional care."Read more here: https://www.care-for.co.uk/carefor-completes-the-acquisition-of-udms/. read more
For the upcoming Bank Holiday, please note there will be some changes to the usual CareFor Support service. This will be as follows:Friday 2nd April (Good Friday): CLOSED Monday 5th April (Easter Monday): CLOSEDShould you experience any system problems during those days, please email support.care-for-it.com where the technical team will pick up any critical issues. The support telephone line will be open again from 9am on Tuesday 6th April. We hope you have a great Easter! read more
Holiday can be a complex issue for employers and because we know this and want to help make it as simple as possible for your business we have our Holiday Scheme and Holiday Calculator, this allows you to fill in the details and let your CareFor system work out the entitlement for your staff, allowing you to get back to the important part of your business delivering excellent care. Holiday can be set up for both accrual and fixed schemes making it easy for your payroll / HR team to... read more
We wanted to let you know that we are always looking at ways to improve our system, our next job will be to upgrade our infrastructure and increase system speed. At the moment we don’t know how much disruption this will cause so we wanted to let you know that there might be some downtime during this upgrade process. We will endeavour to keep disruption to a minimum and we will carry it out during quieter times to minimise this interruption to our customers, we will also make sure that we notify... read more
This is just a little post to say hello and we hope everybody has had a healthy and happy start to 2021! It's fair to say that the past year has been full of uncertainty for most. That's why at CareFor we're forever grateful for your continued custom and support. One thing is certain, we pride ourselves on being dedicated to helping you to do what you do best and that's to provide exceptional care! We are always looking at ways to evolve our system to ensure you are able... read more
It's the most wonderful time of the year and it goes without saying 2020 has been one of the most challenging and difficult for so many. That's why we wanted to thank you for your loyal custom throughout the year and hope you have a very Merry Christmas and a Happy New Year. We wish you all the best for 2021. Our support line opening hours over the festive period are as follows: Christmas Eve: 9am - 3pm Christmas Day: CLOSED 28th December (substitute Bank Holiday for Boxing Day): CLOSED 29th-31st December: 9am - 5pm New Years Day:... read more
We've worked hard to not only innovate our system to assist you more efficiently during this time, but also to consider how we can provide you with further guidance on how to get the most out of your system.We're excited to announce the debut of our CareFor guides!You can access these via our support centre, where they are available for download and for you to peruse at your own leisure. Whether it's needing a helping hand with unlocking a booking, you're really struggling with running payroll or your carers have questions... read more
We've listened and are excited to announce our latest update to the desktop system. It was asked for and is now here! This latest functionality will enable you to navigate with ease between your clients within their profiles. We've added a drop-down menu at the top of every client's profile to allow navigation to be simple and save you time.Do you know about UserEcho? It's our forum that means you can make recommendations of any enhancements you feel would be beneficial to the system. It can be accessed by clicking here. You... read more
For the upcoming Bank Holiday, please note there will be some changes to the usual CareForIT Support service.Our Support telephone line will be closed on Monday 31st August.Should you experience any system problems during those days, please email support@care-for-it.com where the technical team will pick up any critical issues.The Support telephone line will be open again from 9am on Tuesday 1st September. read more
We are currently rolling out an update to our GPS Call Monitoring on the CareFor Carer Mobile app.Feedback from users indicated that GPS is not always as accurate as you would like it to be. This is due to factors out of our control, for example, the specification of your mobile phone, the strength of the GPS signal and environmental factors such as tall buildings or trees (which can all affect the signal).We are adding iBeacon capability to CareFor Carer to improve the accuracy of GPS Call monitoring.What are iBeacons?... read more
ALL CARERS USING ANDROID PHONES SHOULD UPGRADE TO V 1.93CareFor Carer Android mobile app has been updated to version 1.93In this version we have resolved issues where medication attached to a visit would not always be visible on the app.If you are using new medication, medication that is attached to a visit for today will now show as a highlighted red/yellow capsule. Tap on the highlighted capsule and the carer will be able to administer medication.PLEASE ADVISE ALL CARERS USING ANDROID PHONES TO UPGRADE IMMEDIATELY TO V 1.93Please upgrade regardless of whether... read more
We have made updates to the medication functionality on both the desktop and mobile version of CareFor. Please note: To enjoy the benefits of this new update please make sure you’re using the latest version of either the Android or iOS app. You can check this by using the “Mobile User Versions” report under the Deliver tab on the desktop version of CareFor. Once all staff are updated to the latest version, please contact support to organise migrating your system over to new medication - only then will all new... read more
We’ve released a new update of our Android and iOS CareFor Carer mobile apps. We’re always wanting to improve our functionality and design in order to bring you greater quality, and a better user experience.Please note: To enjoy the benefits of this new update please make sure you’re using the latest version of either the Android or iOS app. You can check this by using the “Mobile User Versions” report under the Deliver tab on the desktop version of CareFor. Once all staff are updated to the latest version, please contact support to organise migrating... read more
Dear valued customer,We wanted to provide you with reassurance from CareFor management team that we have robust business continuity plans in place to deal with any staff illness that arises from the corona virus should it become necessary.We are monitoring the situation closely but wanted to assure everyone that it is very much business as usual.The business continuity plan allows for staff to work remotely (from home) and is tested as part of our ISO 27001 processes on a regular basis throughout the year.If you have any concerns or queries don't... read more
All of us at CareFor hope the New Year has brought health and happiness to you all! We want to make sure that your system is still benefitting your business the best way possible and most importantly we love to hear your feedback, either to make sure we’re doing a good job or to see how we can improve our software to better suit your needs.We would be grateful if you could take a few seconds to fill out our online survey and tell us how you feel about the software... read more
Merry Christmas! Wishing you every happiness for this holiday season and throughout the coming year. This festive period, please note that our support line opening hours will be as follows;24th December (Christmas Eve) - 9am to 3pm25th December (Christmas Day) - Closed26th December (Boxing Day) - Closed27th December - 9am - 5pm30th December - 9am - 5pm31st December - 9am - 5pm1st January (New Years Day) - Closed2nd January - 9am - 5pmShould you experience any system problems during these times, please email support@care-for-it.com where the Technical team will pick up... read more
We are aware of the current issue of new users not being able to sign into the CareFor Carer iPhone app. We endeavour to fix this and are sorry for any inconvenience caused.However for now, our solution is to change your carers from Electronic Logging to Full Access. Once they have been granted this, they will then need to sign into the desktop version of CareFor and accept the T&C's. Once the T&C's have been accepted they will then be able to use the CareFor Carer iPhone app. If you have any... read more
We're taking part in Save the Children's Christmas Jumper Day on Friday 13 December! By getting together for a cracking day in our festive knits and donating, we'll be making the future brighter for children all around the world. Every pound we raise will give children in the UK and around the globe the chance to grow up healthy and happy, so they can become who they want to be!Every pound we raise will give children in the UK and around the world the chance to grow up healthy and... read more
Dear Customer,Exciting news! We’re enhancing CareFor to support our new 5 Step Model of Better Care.This week (week commencing 25th November 2019) you will see some new features in CareFor.To improve your day to day experience, we are standardising views across CareFor, this is ongoing work and we hope you are finding navigation of the system is improving. Additionally, a new PLAN section has been added to your menu: From the PLAN menu you can access:Route OptimisationRoute Optimisation allows you to PLAN rounds for the next day in the most... read more
We've got an exciting new development to make missed visits a thing of the past! The new Monitor Overview is linked in real time to the call monitoring data stored in CareFor. Using this information, plus travel data from Google Maps, you can see if carers are running late (and which clients will be affected) and any missed visits.Knowing about problems before they happen means you are prepared and can take action in a timely manner.If you're not yet using Monitoring, get your carers to download one of apps today,... read more
We’ve updated the CareFor Carer Android app.Version 1.81 is now available from Google Play StoreThe new release features enhancements such as:- The schedule now showing overnight visits. - Colour coded ‘traffic light’ system to indicate the state of a visit. - Minor bug fixesWe’re always looking for ways to enhance our software and make it work better for you. Any other improvements you feel could be beneficial can be requested via our UserEcho site at https://careforit.userecho.com/. read more
You asked and we listened. We’ve overhauled our iOS CareFor Carer app for iphone users to give your carers the best user experience.Our biggest enhancements include introducing forms and bringing you a more user-friendly notes section. We understood that notes weren’t the easiest to use so we made big changes, meaning staying compliant doesn’t have to be a gruelling task and more time can be spent doing what matters – delivering exceptional care to those who need it most. Other upgrade features include: A popup message appearing informing a user when they... read more
This weeks video is focusing on how to create and generate your invoices via the new finance tab, showcasing new functionality which aims to enhance your experience. Don't miss it!For more details please click here read more
Have you noticed the new Finance tab under Functions on your system? This is now your one stop shop for Payroll, Invoicing, Rates and Funders. This week's tutorial will be showcasing how to create your rates via this new feature.For further information, please click here read more
Want a way of planning and scheduling your visits more efficiently? Our rounds functionality enables you to do just that. Here's Connor with how to create your round and how to then allocate that round to your staff members.:For more information you can contact our friendly Support Team on: 01626 798890. read more
Need a little helping hand with how to change your password on the system if you receive a token expired message? Our latest video tutorial showcases how quick and easy it is to do!For more information, please check out the Support Article located hereAs always, if you have any questions, please contact our friendly Support Team on 01626 798890 read more
For the upcoming Bank Holiday, please note there will be some changes to the usual CareForIT Support service.Our Support telephone line will be closed on Monday 27th May.Should you experience any system problems during those days, please email support@care-for-it.com where the technical team will pick up any critical issues.The Support telephone line will be open again from 9am on Tuesday 28th May. read more
For the upcoming Bank Holiday, please note there will be some changes to the usual CareForIT Support service.Our Support telephone line will be closed on Monday 6th May 2019.Should you experience any system problems during those days, please email support@care-for-it.com where the technical team will pick up any critical issues.The Support telephone line will be open again from 9am on Tuesday 7th May. read more
Remaining compliant and remembering mandatory assessments doesn't have to be a challenging task. Are you aware of our risk assessments feature on the system? Two risk assessments are available: General & Moving and Handling. Take a look... Want to find out more about the Risk Assessments on CareForIT? Click here.For more information about Risk Assessments, email the Support team via support@care-for-it.com read more
Now you know how to set up the Relatives Portal, we thought it would be beneficial to give you an insight as to what to expect once client contacts have logged in! Relatives are able to access medication info, care plan details, read and make notes and see recent visits.Want to find out more about the Relatives Portal on CareForIT? Click here.For more information about setting up the Relatives Portal, email the Support team via support@care-for-it.com read more
For the upcoming Easter Bank Holidays, please note there will be some changes to the usual CareForIT Support service.Our Support telephone line will be closed as follows:Good Friday - 19th April 2019Easter Monday - 22nd April 2019Should you experience any system problems during those days, please email support@care-for-it.com where the technical team will pick up any critical issues.The Support telephone line will be open again from 9am on Tuesday 23rd April. read more
Our Relatives Portal means family members are always kept in the loop. It's simple to set up, see for yourself!Have you heard about our Relatives Portal? It gives family members the opportunity be kept updated with their loved ones care. The portal gives restricted access to clients contacts, allowing them to view care plan details, medication info, notes and recent visits. It's simple to set up and easy to use! Want to find out more about the Relatives Portal on CareForIT? Click here.For more information about setting up the Relatives Portal, email the... read more
At CareFor we’re always looking to evolve and improve our software to suit your needs and requirements, that’s why we’re giving medication an overhaul. We’ve listened to your suggestions on UserEcho and thought about what’s the most efficient and simplistic way for you, ensuring that compliance is always a priority. This latest updated feature is going to enable you to plan and schedule your client’s medication, meaning that once assigned within the care plan, this will automatically be scheduled for every visit. This will be visible on the Android and... read more
The copy function allows your rostering process to be more efficient and quick!Were you aware of the copy function on your CareForIT system? This easy to use, simplistic and effortless feature, enables you to be one step ahead with rostering, meaning staying compliant doesn't have to be a challenging task. Allowing you to plan and schedule in a few clicks, the copy function assists you with efficiency and organisation.Want to find out more about copying visits on CareForIT? Click here.For more information about adding regular staff, email the Support team via... read more
Do you want to quickly and efficiently make your rotas?CareForIT allows you to make rostering simpler and quicker, allowing you to save more time!Our auto allocate function allows you to do just that. Once you've assigned regular staff to visits within your client's care plan, this feature can help make your rostering process simpler. Want to find out more about how to run auto allocate on CareForIT? Click here.For more information about using the Auto Allocate function, email the Support team via support@care-for-it.com read more
CareForIT allows you to assign regular visits withing your clients care plans, meaning less stress and more time!Our care planning function gives you the option to assign regular visits to your clients within their care plan.This extra functionality means less time is spent rostering and more time can be put into caring. Want to find out more about how to assign regular staff to visits on CareForIT? Click here.For more information about adding regular staff, email the Support team via support@care-for-it.com read more
Stay compliant and take the first step to efficient invoicing!Want more time and less stress? We can help you! Let us assist you in taking the first step to efficient invoicing.In a few simple clicks you can save yourself time and hassle, ensuring your business continues to run successfully and economically. No bundles of paper, no complicated sums and no mistakes - be sure to stay compliant with ease.Want to find out more about how to invoice on CareForIT? Click here.Invoicing on CareForIT allows you to: Keep in control and be organised.Save... read more
CareForIT are pleased to announce the latest evolution in our mobile carer app offering for android.Android v1.8 of the CareForIT Carer Mobile App is now available on the Google Play Store.Click on the this link to go to the Google Play Store.Don't miss out. Upgrade today.Android v1.8 includes the following updates SPEED improvements. The app has been significantly improved. A big thumbs up from our beta testers on speed improvements. Form ordering. The app will now ensure that the forms elements are ordered in the same way that they were added... read more
CareForIT Exciting Announcement! Word around the CareForIT block says there is a new referral scheme for existing customers! You’re probably sat there wondering ‘what does that mean?’ or if you got here by clicking to find out more (you’re wild, we like you) you’re probably wondering if it really is as simple as 1,2,3! The simple answer is YES! Our new referral scheme includes a little help from you and in return we’ll send you a little reward so you can treat yourself!Step 1) Refer somebody like yourselves to us Step... read more
We are very happy to introduce you to our latest release of CareForIT EBrokerage.Customers have been engaging with our feedback forum userecho and we have listened.During the week commencing 4th March we will introduce the following functionality.Enhanced Map FunctionalityBrokers will now be able to determine the location of a package of care on the map from the all packages page.By clicking on the packages on the left hand side the rows will be highlighted in grey and the pin will be highlighted on the map.Now when adding a package you... read more
What would be the point in finding out about the app and not meeting the guy who developed it? Keep reading for an exclusive interview with our App Developer Luke.What exciting things can we look forward to on the CareForIT Carer App?Due to valued feedback from our customers, we have completely overhauled the notes section within both the Android and iOS apps. We have made better use of the entire screen space and made the process much more easy and clear to use. This will be released in v1.8 of both... read more
Did you know we have made running payroll more efficient!If you were to calculate how many hours it takes to run your payroll, would you find that it takes up the majority of your day? Our payroll function on CareForIT may just be just what you're looking for: Run your payroll quickly and in a few clicks. Unlock payroll functionality means mistakes do not take hours to rectify.Holiday calculator means your staff are paid the correct amount and avoids errors.Want to know more about running payroll? Click here For more information... read more
Struggling with unlocking a call? Let us help refresh your memory with our weekly video.Want to know more about unlocking calls? Click here.Want access to more helpful videos and guides? Take a look at our online support page.This functionality was introduced after feedback on our User Echo page. If you have any features you would like to see on CareForIT please request these on our User Echo site.For more information on unlocking calls on CareForIT, email the Support team via support@care-for-it.com read more
Do you know about our CareForIT Mobile App features?Care Delivery has never been easier, quicker or more efficient.Our app features include: Access to medication information. Ability to add and update client notes as required. Ability to check in and out of calls hassle free. Access to key information and details prior to a clients visit. Ability to see clients previous visits.Want to know more about the app features? Click hereThe CareForIT carer apps can be downloaded from the App or Play store.For more information on the CareForIT Carer Apps, email the... read more
Did you know Online Forms are Available on Our CareForIT Carer App?Put Compliance First - Use Online Forms On Our CareForIT Carer App.Our app enables you to confirm that your client is receiving the care they deserve. Be informed and keep up-to-date with details of client's visits. Option to print forms and upload them to supporting documents.Useful for supervisions and appraisals.Want to know more about forms? Click hereThe CareForIT carer apps can be downloaded from the App or Play store.For more information on how you can add forms to your existing... read more
There will shortly be a new release to CareForIT which will change the way that Clients are archived.You will notice on the first tab of the Client profile there is a field entitled 'Service End Date' - if you enter a date in this box then the Client will be automatically archived on this date. There is also an expected end date, where you can enter the date you expect the care to finish but this will not automatically cause the Client to be archived on that date.Last activity for... read more
On 6th April 2019 the Employment Rights Act 1996 legislation changes.The two main points are1\ Payslips to state the number of hours that are being paid where wages vary according to the time worked.We are pleased to inform you that payslips generated by CareFor IT are compliant with the above legislation. Example of a weekly payslip can be seen below2\ The other change requires a written itemised pay statement to contain details such as the gross amount of wages, the amounts of any deductions to the gross amount, the net... read more
Time in Care is a Precious Commodity. Think. Use it Wisely. We understand the pressure put on you and your carers daily. That's why we've designed a mobile app that helps ease the strain. Call Monitoring has never been easierSetting up is quick and hassle free: Send your carers an email invitation to set their password for CareForIT and allow them 'Electronic Logging' access. Your carer can then download the app from the App or Play Store. All that's left to do is to login using their email address and passwordWe are going to... read more
We have made updates to the application log function on CareForIT in order to maintain efficient database performance. Application logs will now be archived to files.You will still be able to access and query your archived logs, however please note that the logs will need to be restored first. You can restore logs by clicking on the Archived Logs button in the application log screen. Archived logs older than 2 weeks will be periodically stored on the system. Archived logs are kept for seven years after which time they will... read more
Merry Christmas!Wishing you every happiness for this holiday season and throughout the coming year.This festive period, please note that our support line opening hours will be as follows;24th December (Christmas Eve) - 9am to 3pm25th December (Christmas Day) - Closed26th December (Boxing Day) - Closed27th December - 9am - 5pm28th December - 9am - 5pm31st December - 9am - 5pm1st January (New Years Day) - Closed2nd January - 9am - 5pmShould you experience any system problems during these times, please email support@care-for-it.com where the Technical team will pick up any... read more
You may have experienced or have had reports of the iPhone CareForIT Carer App crashing when users attempt to check into a call. We have identified that the cause of this issue is to do with the time settings on the users iPhone.Users with the 12 hour clock selected will experience crashes when checking into calls.To resolve this we would recommend users change their date and time settings to the 24 hour clock. This can be done on an iPhone by following these steps;Go into Settings Click into General Click into... read more
We have been informed by Rackspace that there is an error on one of our servers. Rackspace are investigating and we will provide further updates as soon as we have them.UPDATE 09:51Our servers have now been restored to normal operation and we belive that the earlier issue with logging in has been resolved. Our engineers will continue to montior server performance to ensure all users are able to log on successfully.We apologise for the inconvenience caused. read more
02, Sky Mobile, Tesco Mobile, Lyca Mobile and GiffGaff are currently experiencing network issues including no data coverage. This may appear on your desktop site as having lots of missed calls.However, if your carers are using the CareForIT Carer apps then all check in and out times will be stored within their app. Once the network is back up, or they are connected to WiFi, they can refresh and call times and notes will be pushed through to your siteFurther information on the status of the 02 network can be found here:https://status.o2.co.uk/... read more
Following User feedback, two new reports have been added to your CareForIT Standard Reports folder.These new reports are: - Upcoming Care Reviews - Regular Care HoursUpcoming Care Reviews shows all active clients, their next review due date their next review and reviewer and their most recent previous review.Regular Care Hours shows all active clients, the current week start date, the referral weekly hours and a sum of all the regular careplan hours for the weekIf you would like to know more about the Standard Reports on your CareForIT site, please click here read more
Over the next few months our development team will be redesigning key elements of CareForIT including Rounds, eMAR and The Wall (renamed Scheduler). We’re doing this because we are determined to ensure that CareForIT will always be the most comprehensive and easiest to use care management system on the market.As a valued customer you have the opportunity to become a beta tester and help shape how these important functions will look and work. These enhancements are part of a new-look CareForIT that will launch early next year. This will have... read more
We wrote to all our customers in August to inform them that CareForIT had been acquired by CareFor IT Limited. This investment by CareFor IT Limited is going to strengthen CareForIT and ensure the longevity and sustainability of the product.Over the past 2 months, we have been looking at how we can improve the service offering, and we have some very exciting plans.When CareForIT was first created, it set out to be a domiciliary care management system that was the simplest on the market to use. The aim was that... read more
Do you ever feel there are not enough hours in the day to fit in everything you need? Why not let the CareForIT Carer apps help you avoid duplicate admin work, freeing up time for a breather and a hot cup of tea for once!We’ve now had over 2,000 active installs of our amazing Android CareForIT Carer App (2043 to be precise!)The App is now on version 1.7 and is constantly evolving with the recent addition of forms and bodymaps, and more exciting developments planned for the future.Lead Developer and... read more
Dear Customer, It has come to our attention that some of our customers have received an email purporting to be from one of our employees regarding overdue invoice payments.Please be advised that these emails are NOT coming from CareForIT.This is a email scam and is nothing to do CareForIT in any way.Our advice is that you should ignore these emails and report\mark them as spam in your email program.Best Regards CareForIT Support read more
As we are always looking to improve our Support service, we are phasing in a new way of assisting you.Now when you contact the Support team whether via email, phone or live chat, you will be asked to supply the following:Support IDSupport PINWhich are both now found within your CareForIT screen:The PIN is shown starred out for your security, but clicking the stars displays the PIN (and clicking again returns it to being covered) By providing your ID and PIN when you call our support team we are able to... read more
There will soon be a new release to CareForIT. This new release contains the following features:Medication TimesWhen medication is administered, you will soon have the ability to store the exact time the medication was administered. On the mobile app, the timestamp is recorded when the medication is administered, and this will transfer to the MAR tab of the individual's profile.On the desktop site, you will be able to select the time that the medication was administered on the MAR tab:HolidayYou will soon have the option to add or remove an amount... read more
We are very pleased to announce version 1.71 is now available on the CareForIT Carer App on iOS.The app now has the following fixes: We now have GPS functionality.A permanent location visits only fix has been applied to iPhone.Keysafes now allow letters and zeros.Notes will show on iPhone when there is no medication (A previous issue was raised where notes were not showing when the service user had no medication).Note insert on iPhone will now be closer to full screen.Within the next release, we are looking to complete work on forms, body... read more
Dear CareForIT Customer,As trailed in our news section of the support site (https://support.care-for-it.com) we have some new and exciting features available in CareForIT.These are- Named Charge Rates- Holiday Pay- Travel Types- Payroll EnhancementsDetails are available athttps://support.care-for-it.com/news/upcoming-release-charge-rates-and-holiday-pay https://support.care-for-it.com/news/travel-types-payroll What does this mean for you?Between Wednesday 29th August and Wednesday 5th September your system will be upgraded to the latest version of CareForIT that includes the above new features. Whilst the upgrade is in progress it will replicate the updates to all of our servers and whilst that is happening you may... read more
If you haven’t used UserEcho yet, please pay a visit and vote for the features you want to be added to the CareForIT products you use! The link can be found by clicking here.If there’s something we can do to help you deliver better care to the people you support, we want to hear about it! Our users have already shared some fantastic ideas and your input will help us build a better product. We listen to all you have to say and all suggestions will be considered. The forum is yours... read more
The Court of Appeal has today ruled that only time spent awake and working during sleep ins counts as work time for the National Minimum Wage. This has been decided as the ruling in the Royal Mencap Society v Tomlinson-Blake case today (13th July 2018)For more information, the Anthony Collins site has a detailed article on the conclusion, found here via the UKHCA read more
There is soon to be a new update to CareForIT. This update will include changes to how your charges can be entered and a brand new holiday pay section.Named Charge RatesYou will soon be able to add charging which can then be applied to multiple rate cards. These rate cards can then be amended in bulk should the rate change.This new section will be found under the Settings menu:To add a rate, you click the green "Add new named rate" button.In the example below, you can see two new named... read more
Under the Reports menu within your CareForIT system, there is a folder entitled Standard Reports. These are reports which can aid with the reporting side of your job - freeing you up time for other tasks!The full list and details of the reports currently included on your system can be found by clicking here read more
For the upcoming Spring Bank Holiday on Monday 28th May, please note that our usual support telephone line will be closed.Should you experience any system problems on this day, please email support@care-for-it.com where the Technical team will pick up any critical issues.The Support telephone line will be available as normal from 9am on Tuesday 29th May. read more
In preparation for the GDPR deadline of 25th May you will be requested when accessing any CareForIT application or service to accept the new terms of service.This includes the CareForIT Carer Mobile Apps. In order for us to provide the new terms to you we have a new version of the AppsIf you are an Android User please go to Google Play and update the CareForIT Carer App to v1.7If you are an iPhone User please go to the App store and look out for CareForIT Carer App to v1.6... read more
In preparation for the GDPR deadline of 25th May, you will now be requested when accessing any CareForIT application or service to accept the new terms of service. Acceptance is essential to the continued use of CareForIT. This will be a one time operation, once accepted you will not be asked again.All users of CareForIT will have to accept the new terms.You will notice that there is an option to decline the terms, and prior to the 25th May, you will still be able to log in without accepting the terms.... read more
There will shortly be a new release to CareForIT. This new release is focused on travel types, improvements to payroll and more freedom to choose invoice and pay settings.Travel TypesThis new feature is found under the Settings menu:You can add your own travel types choosing an icon and colour associated, and setting the pay rates for the different travel types. If you make any changes, you must ensure that these are saved.You are also able to delete any travel types that you have added. Please note - the three main... read more
For the upcoming Early May Bank Holiday on Monday 7th May, please note that our usual support telephone line will be closed.Should you experience any system problems on this day, please email support@care-for-it.com where any critical issues will be picked up.The Support telephone line will be available as normal from 9am on Tuesday 8th May. read more
You'll no doubt be aware of the upcoming changes to data protection in the EU and the new General Data Protection Regulation (GDPR). As a result of this, we have added appropriate details about our obligations as a data processor.You can view our updated terms & conditions on our website:http://webformed.co.uk/terms-conditions/We have also re-written our privacy policy to outline how we process data as a data controller.You can view our full privacy policy here:http://webformed.co.uk/privacy-policy/In preparation for the GDPR deadline of 25th May you will be requested when accessing any CareForIT application... read more
For the upcoming Easter Bank Holidays, please note there will be some changes to the usual CareForIT Support service.Our Support telephone line will be closed as follows:Good Friday - 30th March 2018Easter Monday - 2nd April 2018Should you experience any system problems during those days, please email support@care-for-it.com where the Technical team will pick up any critical issues.The Support telephone line will be open again from 9am on Tuesday 3rd April. read more
We will be releasing an updated version of CareForIT on 27/03/2018, it includes a combination of bugs fixes and new features from UserEcho. Here are some of the highlights:Effective Date for PromotionIf you promote a member of staff midway through a payroll period, you can now store the effective date of the promotion. Use the new "Effective Date" field on the staff profile.Select All on Staff List ViewWhen you use the Select All checkbox on the All Staff view, this will now ask whether you want to include all records and... read more
We know that recently there have been periods of downtime on your CareForIT system, and this is not the service you expect, or we at Webformed want to deliver. You need to have faith in the system you have chosen to assist with your business. The downtimes that have been experienced recently are not normal system behaviour, and we want to restore the confidence you have with us.We have implemented a new site which will allow you to see whether systems are working or not. You can access the site here.The site... read more
There is a new update ready and available in the App Store for your iOS device!Details of this update are as follows:- Overhauled design to improve the user experience- Location visits are now available within the 5 day rota- Visit information including address, keysafe, access details and contact numbers- Service user medication is now displayed and can be administered- Notes are available to read and be added to- The previous 5 visits for a service user can be seenTo download the App initially, or update please use this linkIf you have... read more
Webformed software has grown into a family of connected products.To simplify our login process and offer a more consistent user experience across the range we have developed a unified authentication service. This means there is one service responsible for authenticating users across our entire software suite.This service is known as the Webformed Identity Service and allows us to offer a more secure, robust and future proof product.Using this Webformed Identity users will be able to log into any current authorised software as well as our new Identity Gateway to manage... read more
There has been a new update to the CareForIT Carer Android App. If you have automatic updates switched on, your App will update for you. If you prefer to update manually, please access the Google Play store to download the update.Details of this new release are as follows:FormsForms have now been upgraded to include: Bodymaps Signatures Agree Boxes Check in/out warning parametersCarers will now be warned if they attempt to check into a visit very early, or check out of a visit too late. This is currently sat at the... read more
Data security should be one of the biggest concerns of any organisation in the care sector. It certainly drives our business. The very nature of social care work means that personal data, often of highly vulnerable people, needs to be managed and safeguarded.When we started out developing the CareForIT suite we set out to deliver the most comprehensive dataset to care workers without compromising on security.We were guided by two fundamental principles. First, delivering the highest possible standards of care requires care workers to have instant access to up-to-date service... read more
There will be a new release to CareForIT today. This release implements the Single User sign in, and there is also a big overhaul to the Rounds feature.Single user sign onFollowing on from our correspondence in October 2017 we have introduced single user sign on.If you share your log in(s) within your organisation, you will be presented with a message when you attempt to access CareForIT if someone is already logged on using your credentials:Further information regarding the decision behind introducing single user log on can be found hereEdit - if... read more
If you have been using the User Echo page to provide feedback on what CareForIT currently offers or to suggest new ideas, then you may have a particular interest in what this new release contains.For each item that has been included in this release that related to an item raised in User Echo, clicking the heading for the item will take you directly to the User Echo request.Dashboard Visa alertsPreviously, you would still receive a dashboard alert for an expiring/expired visa for inactive staff. This is now rectified and the... read more
On the 23rd January we were made aware of issues by our customers that bulk sending of rotas was not functioning.On further investigation it was identified that our email service provider had changed security certificate settings without first informing us. Certificates are usually changed every three years and is planned work by the email service provider in which we are informed in advance, and risks to service mitigated.Unfortunately we were not informed in advance on this occasion. This will be taken up with our email service provider as a matter... read more
We are very pleased to announce that the CareForIT Carer app is now available for iOS users. The app can be found within the App Store by searching for CareForIT:The current version allows Carers to check in/out offline, and view the rota for the coming five days.There is a guide to setting up and using the iOS app, which can be found by clicking here.If you wish to start using the iOS app, but your current package doesn't include an app provision, please contact our Senior Account Manager, Josh Rowan via josh.rowan@webformed.co.uk... read more
We are delighted to inform you that the iPhone app has passed its initial testing.The app needs to be cleared by Apple, but as soon as this happens it will be available for download from the App Store.Please keep an eye on the News section of CareForIT, where Release Notes will be available in the coming days. read more
We will shortly be making a new release to the CareForIT Carer App. This new release contains the following: - Only visits for today can be checked into. If you try to check into a visit for a day other than today, you will be presented with a message advising that “You can only check in on the visit day” - If you are on a multi-Carer call, all other Carer names will be displayed - If you are already checked into a call, and then attempt to check into... read more
There has been a new release to CareForIT. This time around, we have focused on improving system speeds and bug fixing. Page loading - we have drastically reduced the time taken for pages to load, resulting in a smoother, faster CareForIT siteApplication Log - additions have been made to the Application Log to show more changes, including funder amendments and highlighting where staff have been removed from bookingsClient weekly hours "exceeding" - there was a bug on the Client care plan, in the 'Regular Assignments/Services' section, where you may have... read more
In time for the busy festive season, we have just released an exciting new addition to your CareForIT site - the ability to create your own special charge and pay days.The 'Special Days' tab is found under the 'Settings' menu:From here, you can then add the Special Days which you wish to pay and charge for.To add a new special day, click the green 'Add New Special Day' button:You will then need to add step by step, the details for your day:Enter the name of your day, the day,month and... read more
If you have any issues with, or questions about, your CareForIT system, you can pick up the phone to call - but did you know there are other ways to contact the Support Team?If you access any of our sites - Webformed, CareForIT or the Support site - you will notice in the bottom right corner there is a box inviting you to chat with us:Clicking the box brings up the chat window. You need to enter your name, a contact email address and your question, then click "Start Chat":You... read more
If you have ever raised a ticket with the CareForIT support team, did you know that you can view all tickets - even those which have been Resolved - within the CareForIT Support site ? Within the Support site, click the 'My Tickets' link at the top of the page:You will then be prompted to enter your email address, and if it is your first time accessing the 'My Tickets' area, you will also need to request a PIN:Please note :- you need to ensure that you use the email address which... read more
The newest version of the CareForIT carer app has been released.A fix has been released to rectify an issue that some users were having when the app went offline.Please ensure you have your app set to auto update to ensure that you always have the most recent version of CareForIT on your device. read more
On Monday 30th October, there will be a new release made to CareForIT. Details of this release are as follows:Expired risk assessmentsPreviously, there may have been occasions where a notification of a Risk Assessment having expired still remaining on the dashboard, even when the Risk Assessment has been superseded. This will be fixed in the release.Status on bulk emailsThe new release will fix an issue where bulk emails were not displaying the delivery status informationDuplicated call times for double upsThere was a problem on client schedules which contained double handed... read more
Webformed will be changing the way your CareForIT logins will function in a coming release.What does this mean for you? We care about the security of your data which is why we have decided that we are going to limit the number of single logins into CareForIT to one. This means that individuals sharing logins will have this ability revoked. Administrative staff will need to create additional logins for each user of the system.Why have we made this decision?Webformed would like to build on the idea that every user will... read more
Following user feedback and requests, a new release has been made to CareForIT. If you have any ideas or features you think could improve CareForIT, please log these on our new User forum located here Details of the new release are as follows: List View Bulk Action Menu When you select multiple visits in the list view, then choose any bulk action and hit 'Go', you are now presented with a confirmation box:Client Schedule PDFIf you have double/triple handed calls, you will notice that the PDF generated for your Clients now... read more
Following user feedback for the first version of our Android mobile app, we have made a new release today.The details of the release are as follows: Careplan comments and visit comments are now separate under visit information.A map of the visit location is now available under visit information by pressing on the location pin in the top right corner.When there isn’t an image for a service user uploaded in CareForIT, a standard, grey image will be used. This applies in both the visit list screen and the individual service user... read more
One of the really useful features of CareForIT is the ability to let trusted contacts of your Clients have access to selected information about the individual, via the End User portal:We have made an exciting new release to the End User portal today.As well as a new more modern look, careplans and medication are now viewable on the Portal:Some bug fixes have also taken place:Notes error fixedForms error fixedVisit comments error fixedIf you do not currently use the End User portal, and would like to find out more information, please... read more
This morning (29th September) there has been a new release to the SMS section of CareForIT. The release contained the following:SMS chat windows and conversation views have been improvedSMS are now recorded against staff members, so if you change their mobile number, old messages will still be retained.SMS numbers can now be bought or deleted from the SMS messaging tab found under 'App Settings'If you have any questions about this release, please contact the Support team via support@care-for-it.comIf you do not have the SMS function, and would like more information... read more
As the everyday users of CareForIT, is there a time when you think "I wish the system did this..." or "My day would be so much easier if I could use CareForIT for..."If so, we have set up a brand new forum allowing you to give your feedback on how you think CareForIT can be improved via new features or functionality. The forum can be found hereOn the forum, you log your idea, and other CareForIT users can up or down vote it. You can also use the forum to... read more
Further to correspondence sent out regarding the planned release for today (12/09/2017), details of the essential fixes to the List View are below:TBC Assignments were incorrectly showing when an assignment had already been created. This is now fixedStastics should now be calculated correctly.Actual times were not showing correctly for double/triple handed visits. This has been corrected.Some invoiced assignments were not showing correctly, and the List View should now also support partial invoicing. If there is an issue locating an invoice on the fileserver, the invoice icon will now display in... read more
We are excited to announce that the new CareForIT Android app is now available to download as a public Beta release. Please click here to take you to the App in the Play store.The new app allows you to:- See all of your visits for the next 5 days.- Check in and out of a visit.- Complete forms with preset questions.- See medication, notes and previous visits for each service user. As long as you have downloaded all visit detail via an Internet connection, you can use the App completely... read more
Following user feedback, we have made some exciting additions to CareForIT. This new release also contained fixes for some system issues.ReportsYou now have access to five free reports on your CareForIT system. These reports are located under the ‘Reports’ menu, in the folder ‘Standard Reports’. The reports now available to you are: Client Data ExtractClient Notes ReportStaff Data ExtractStaff Notes ReportTraining MatrixUploading Word DocumentsYou are now able to upload Word documents to any attachments area of CareForIT:Search by phone Within your CareForIT system, you now have the option to search... read more
Following CareForIT User feedback, a new release has been made to CareForIT allowing you to add any medication which doesn't already appear. This new release will save you time, and give you the option to manage medications as you wish.Under your Settings menu, you will now notice there is a Medication tab:Clicking the Medication tab will take you to the Medication section where you can add or edit medication:You can also reach the Medication screen directly from the Care Plan section of the Client profile. You will notice there is... read more
The Technical team have been working hard on the latest release to CareForIT. Most additions made to the system come via User feedback, so if you have any suggestions for improvements to CareForIT, please contact the Support team on support@care-for-it.com Full details of the new features and fixes are below:INVOICINGYou will now receive an alert should any of your invoices fail to generate. If this happens, you will be notified by a red warning triangle next to the invoice:If you then click on the Invoice Number, you will be presented with... read more
We are aware that some CareForIT users are experiencing issues with creating their rotas on CareForIT today (April 3rd 2017)Please be aware that the Technical team know about this, and are working hard to resolve the issue.We will provide further updates once they are available, and we are sorry for any inconvenience caused.If you want to speak to a member of the Support Team, please call 01626 798890, or email support@care-for-it.com read more
This release has made it easier and clearer to create and update not only assignments, but also holidays and sickness.For the full release notes, please refer to our previous news article: hereIf you have any questions about the release, please contact the Support Team by calling 01626 798890, or by emailing support@care-for-it.com read more
We have an exciting new release planned for CareForIT. Continue reading for more details:Adding AssignmentsOur adding assignment page has had a makeover making adding assignments easier and clearer! The ‘create assignment’ button has now been replaced by a coloured status bar to show you the status of your assignment at every step. The status bar will change as you create the booking, from ‘assignment not created’ – ‘created assignment’ – ‘updated assignment’.Once a booking has been created, if you go back and update the booking the system will alert you... read more
Here are the latest updates to CareForIT. Our development team are working hard to ensure that CareForIT remains the most suitable Care Management System for Care Organisations in the UK!New Features:Add addendums that appear at the end of client and staff schedules. These can be edited from within app settings. New print settings for schedules. These include configurable columns (location and assignment type) and allow for either portrait or landscape. These settings are saved per template and on a per user basis.The font for headings in printed careplans has been... read more
Do you work in areas of poor mobile signal, or worry about the amount of data being used to access the CareForIT mobile site? If so, did you know we offer a completely offline App?The CareForIT App is available for Android based phones, from the Play store.Once you have downloaded your rota using your home's WiFi or a 3G connection, you can then check in and out with the times being saved to your phone.Once in an area of reception, or when you have WiFi again, you can refresh the... read more
RELEASE NOTES for CareForIT VERSION 1.9.14 We have made a new release to CareForIT. Please see below for further details:Deleting NotesYou are now able to specify whether you want deleted notes to appear struck through or completely hidden. This can be changed within your 'App Settings':Dashboard ReportsYou can now customise your user dashboard with dashboard reports. The following are currently available:1) Callouts per Client2) Client summary3) Staff Contracted HoursThis can be selected from the settings tab of your profile.Visits BackupYou can now choose to get an email of the following... read more
We have made a new release to the charging and invoicing sections within CareForIT.New weekly invoice templateWhen you generate your invoices, you will now see a new option named ‘Weekly’:Selecting the ‘Weekly’ option, will generate an invoice which is broken down into weekly periods:Double Handed Call Booking FeesIf you have selected to charge a booking fee, a double handed call would always by default charge two booking fees. You can now select for a double handed booking to charge just one booking fee.To change, select 'Settings' then scroll down to... read more
Following customer feedback, we have made some enhancements to the MAR chart functionality within CareForIT. As well as fixes to technical issues, the changes are as follows:START AND END DATESMedication start and end dates now show under the medication name if the start or end date is within the current week (if applicable):For any days which are outside the start and end date, these are automatically marked as N/A: This will also show on the printed version of the MAR chart:UPDATED LAYOUTThe aesthetics have been updated to make the interface clearer:All... read more