Latest News.

This page shows all our latest CareForIT news. You can click on any of the articles below to read more.

Easter Bank Holiday support line changes 2020

Posted on 6 April 2020

For the upcoming Easter Bank Holidays, please note there will be some changes to the usual CareForIT Support service.Our Support telephone line will be closed as follows:Good Friday - 10th April 2020Easter Monday -  13th April 2020Should you experience any system problems during those days, please email support@care-for-it.com where the technical team will pick up any critical issues.The support telephone line will be open again from 9am on Tuesday 14th April. read more

Corona virus preparedness and business continuity

Posted on 13 March 2020

Dear valued customer,We wanted to provide you with reassurance from CareFor management team that we have robust business continuity plans in place to deal with any staff illness that arises from the corona virus should it become necessary.We are monitoring the situation closely but wanted to assure everyone that it is very much business as usual.The business continuity plan allows for staff to work remotely (from home) and is tested as part of our ISO 27001 processes on a regular basis throughout the year.If you have any concerns or queries don't... read more

We love to hear your feedback...

Posted on 17 February 2020

All of us at CareFor hope the New Year has brought health and happiness to you all! We want to make sure that your system is still benefitting your business the best way possible and most importantly we love to hear your feedback, either to make sure we’re doing a good job or to see how we can improve our software to better suit your needs.We would be grateful if you could take a few seconds to fill out our online survey and tell us how you feel about the software... read more

Christmas and New Year Support Line Changes

Posted on 20 December 2019

Merry Christmas! Wishing you every happiness for this holiday season and throughout the coming year. This festive period, please note that our support line opening hours will be as follows;24th December (Christmas Eve) - 9am to 3pm25th December (Christmas Day) - Closed26th December (Boxing Day) - Closed27th December - 9am - 5pm30th December - 9am - 5pm31st December - 9am - 5pm1st January (New Years Day) - Closed2nd January - 9am - 5pmShould you experience any system problems during these times, please email support@care-for-it.com where the Technical team will pick up... read more

CareFor Carer iPhone App New User Sign In Solution

Posted on 20 December 2019

We are aware of the current issue of new users not being able to sign into the CareFor Carer iPhone app. We endeavour to fix this and are sorry for any inconvenience caused.However for now, our solution is to change your carers from Electronic Logging to Full Access. Once they have been granted this, they will then need to sign into the desktop version of CareFor and accept the T&C's. Once the T&C's have been accepted they will then be able to use the CareFor Carer iPhone app. If you have any... read more

Christmas Jumper Day!

Posted on 9 December 2019

We're taking part in Save the Children's Christmas Jumper Day on Friday 13 December! By getting together for a cracking day in our festive knits and donating, we'll be making the future brighter for children all around the world. Every pound we raise will give children in the UK and around the globe the chance to grow up healthy and happy, so they can become who they want to be!Every pound we raise will give children in the UK and around the world the chance to grow up healthy and... read more

Exciting news! We’re enhancing CareFor to support our new 5 Step Model of Better Care.

Posted on 25 November 2019

Dear Customer,Exciting news! We’re enhancing CareFor to support our new 5 Step Model of Better Care.This week (week commencing 25th November 2019) you will see some new features in CareFor.To improve your day to day experience, we are standardising views across CareFor, this is ongoing work and we hope you are finding navigation of the system is improving. Additionally, a new PLAN section has been added to your menu: From the PLAN menu you can access:Route OptimisationRoute Optimisation allows you to PLAN rounds for the next day in the most... read more

Do you worry about late or missed visits?

Posted on 31 October 2019

We've got an exciting new development to make missed visits a thing of the past! The new Monitor Overview is linked in real time to the call monitoring data stored in CareFor. Using this information, plus travel data from Google Maps, you can see if carers are running late (and which clients will be affected) and any missed visits.Knowing about problems before they happen means you are prepared and can take action in a timely manner.If you're not yet using Monitoring, get your carers to download one of apps today,... read more

CareFor Carer Mobile App update for Android

Posted on 22 August 2019

We’ve updated the CareFor Carer Android app.Version 1.81 is now available from Google Play StoreThe new release features enhancements such as:- The schedule now showing overnight visits. - Colour coded ‘traffic light’ system to indicate the state of a visit. - Minor bug fixesWe’re always looking for ways to enhance our software and make it work better for you. Any other improvements you feel could be beneficial can be requested via our UserEcho site at https://careforit.userecho.com/.  read more

CareFor Carer App update for iphone

Posted on 22 August 2019

You asked and we listened. We’ve overhauled our iOS CareFor Carer app for iphone users to give your carers the best user experience.Our biggest enhancements include introducing forms and bringing you a more user-friendly notes section. We understood that notes weren’t the easiest to use so we made big changes, meaning staying compliant doesn’t have to be a gruelling task and more time can be spent doing what matters – delivering exceptional care to those who need it most. Other upgrade features include: A popup message appearing informing a user when they... read more

Invoicing via the finance tab! Enhancing your user experience...

Posted on 9 August 2019

This weeks video is focusing on how to create and generate your invoices via the new finance tab, showcasing new functionality which aims to enhance your experience. Don't miss it!For more details please click here read more

Creating your rates via the new Finance tab!

Posted on 23 July 2019

Have you noticed the new Finance tab under Functions on your system? This is now your one stop shop for Payroll, Invoicing, Rates and Funders. This week's tutorial will be showcasing how to create your rates via this new feature.For further information, please click here read more

Planning made simpler with the rounds functionality!

Posted on 4 July 2019

Want a way of planning and scheduling your visits more efficiently? Our rounds functionality enables you to do just that. Here's Connor with how to create your round and how to then allocate that round to your staff members.:For more information you can contact our friendly Support Team on: 01626 798890. read more

Resetting your password when receiving a token expired message is quick and easy on CareFor!

Posted on 30 May 2019

Need a little helping hand with how to change your password on the system if you receive a token expired message? Our latest video tutorial showcases how quick and easy it is to do!For more information, please check out the Support Article located hereAs always, if you have any questions, please contact our friendly Support Team on 01626 798890 read more

Late May Bank Holiday Support Line changes

Posted on 23 May 2019

For the upcoming Bank Holiday, please note there will be some changes to the usual CareForIT Support service.Our Support telephone line will be closed on Monday 27th May.Should you experience any system problems during those days, please email support@care-for-it.com where the technical team will pick up any critical issues.The Support telephone line will be open again from 9am on Tuesday 28th May. read more

Early May Bank Holiday Support Line changes

Posted on 2 May 2019

For the upcoming Bank Holiday, please note there will be some changes to the usual CareForIT Support service.Our Support telephone line will be closed on Monday 6th May 2019.Should you experience any system problems during those days, please email support@care-for-it.com where the technical team will pick up any critical issues.The Support telephone line will be open again from 9am on Tuesday 7th May. read more

Putting the care back into caring: Risk Assessments on CareFor are simple and quick to do!

Posted on 2 May 2019

Remaining compliant and remembering mandatory assessments doesn't have to be a challenging task. Are you aware of our risk assessments feature on the system? Two risk assessments are available: General & Moving and Handling. Take a look... Want to find out more about the Risk Assessments on CareForIT? Click here.For more information about Risk Assessments, email the Support team via support@care-for-it.com read more

Putting the care back into caring: Keep everybody of importance updated with your client's care with the Relatives Portal!

Posted on 30 April 2019

Now you know how to set up the Relatives Portal, we thought it would be beneficial to give you an insight as to what to expect once client contacts have logged in! Relatives are able to access medication info, care plan details, read and make notes and see recent visits.Want to find out more about the Relatives Portal on CareForIT? Click here.For more information about setting up the Relatives Portal, email the Support team via support@care-for-it.com read more

Easter Bank Holiday Support Line changes

Posted on 18 April 2019

For the upcoming Easter Bank Holidays, please note there will be some changes to the usual CareForIT Support service.Our Support telephone line will be closed as follows:Good Friday - 19th April 2019Easter Monday - 22nd April 2019Should you experience any system problems during those days, please email support@care-for-it.com where the technical team will pick up any critical issues.The Support telephone line will be open again from 9am on Tuesday 23rd April. read more

Putting the care back into caring: Keep everybody in the know with ease using the Relatives Portal!

Posted on 17 April 2019

Our Relatives Portal means family members are always kept in the loop. It's simple to set up, see for yourself!Have you heard about our Relatives Portal? It gives family members the opportunity be kept updated with their loved ones care. The portal gives restricted access to clients contacts, allowing them to view care plan details, medication info, notes and recent visits. It's simple to set up and easy to use! Want to find out more about the Relatives Portal on CareForIT? Click here.For more information about setting up the Relatives Portal, email the... read more

You spoke, we listened. The upcoming updates to medication on CareFor.

Posted on 15 April 2019

At CareFor we’re always looking to evolve and improve our software to suit your needs and requirements, that’s why we’re giving medication an overhaul. We’ve listened to your suggestions on UserEcho and thought about what’s the most efficient and simplistic way for you, ensuring that compliance is always a priority. This latest updated feature is going to enable you to plan and schedule your client’s medication, meaning that once assigned within the care plan, this will automatically be scheduled for every visit. This will be visible on the Android and... read more

Putting the care back into caring: Click, copy and go! Assisting you towards an efficient rostering process

Posted on 10 April 2019

The copy function allows your rostering process to be more efficient and quick!Were you aware of the copy function on your CareForIT system? This easy to use, simplistic and effortless feature, enables you to be one step ahead with rostering, meaning staying compliant doesn't have to be a challenging task. Allowing you to plan and schedule in a few clicks, the copy function assists you with efficiency and organisation.Want to find out more about copying visits on CareForIT? Click here.For more information about adding regular staff, email the Support team via... read more

The time saving feature: Auto Allocate on CareForIT!

Posted on 3 April 2019

Do you want to quickly and efficiently make your rotas?CareForIT allows you to make rostering simpler and quicker, allowing you to save more time!Our auto allocate function allows you to do just that. Once you've assigned regular staff to visits within your client's care plan, this feature can help make your rostering process simpler. Want to find out more about how to run auto allocate on CareForIT? Click here.For more information about using the Auto Allocate function, email the Support team via support@care-for-it.com read more

Put the care back into caring: Make rostering simpler. Assign regular visits within your care plans!

Posted on 29 March 2019

CareForIT allows you to assign regular visits withing your clients care plans, meaning less stress and more time!Our care planning function gives you the option to assign regular visits to your clients within their care plan.This extra functionality means less time is spent rostering and more time can be put into caring. Want to find out more about how to assign regular staff to visits on CareForIT? Click here.For more information about adding regular staff, email the Support team via support@care-for-it.com read more

Put the care back into caring: Save time by using our invoicing functionality!

Posted on 22 March 2019

Stay compliant and take the first step to efficient invoicing!Want more time and less stress? We can help you! Let us assist you in taking the first step to efficient invoicing.In a few simple clicks you can save yourself time and hassle, ensuring your business continues to run successfully and economically. No bundles of paper, no complicated sums and no mistakes - be sure to stay compliant with ease.Want to find out more about how to invoice on CareForIT? Click here.Invoicing on CareForIT allows you to: Keep in control and be organised.Save... read more

New Update Available! CareForIT Carer Mobile Update for Android

Posted on 14 March 2019

CareForIT are pleased to announce the latest evolution in our mobile carer app offering for android.Android v1.8 of the CareForIT Carer Mobile App is now available on the Google Play Store.Click on the this link to go to the Google Play Store.Don't miss out. Upgrade today.Android v1.8 includes the following updates SPEED improvements. The app has been significantly improved. A big thumbs up from our beta testers on speed improvements. Form ordering. The app will now ensure that the forms elements are ordered in the same way that they were added... read more

CareForIT Exciting Announcement - Referral Scheme!

Posted on 7 March 2019

CareForIT Exciting Announcement! Word around the CareForIT block says there is a new referral scheme for existing customers! You’re probably sat there wondering ‘what does that mean?’ or if you got here by clicking to find out more (you’re wild, we like you) you’re probably wondering if it really is as simple as 1,2,3! The simple answer is YES! Our new referral scheme includes a little help from you and in return we’ll send you a little reward so you can treat yourself!Step 1) Refer somebody like yourselves to us Step... read more

Exciting changes to CareForIT eBrokerage

Posted on 1 March 2019

We are very happy to introduce you to our latest release of CareForIT EBrokerage.Customers have been engaging with our feedback forum userecho and we have listened.During the week commencing 4th March we will introduce the following functionality.Enhanced Map FunctionalityBrokers will now be able to determine the location of a package of care on the map from the all packages page.By clicking on the packages on the left hand side the rows will be highlighted in grey and the pin will be highlighted on the map.Now when adding a package you... read more

CareForIT Exclusive! Meet the guy behind your CareForIT Carer App!

Posted on 25 February 2019

What would be the point in finding out about the app and not meeting the guy who developed it? Keep reading for an exclusive interview with our App Developer Luke.What exciting things can we look forward to on the CareForIT Carer App?Due to valued feedback from our customers, we have completely overhauled the notes section within both the Android and iOS apps. We have made better use of the entire screen space and made the process much more easy and clear to use. This will be released in v1.8 of both... read more

Put the care back into caring: How many hours do you lose running your Payroll? We can help you save it!

Posted on 18 February 2019

Did you know we have made running payroll more efficient!If you were to calculate how many hours it takes to run your payroll, would you find that it takes up the majority of your day? Our payroll function on CareForIT may just be just what you're looking for: Run your payroll quickly and in a few clicks. Unlock payroll functionality means mistakes do not take hours to rectify.Holiday calculator means your staff are paid the correct amount and avoids errors.Want to know more about running payroll? Click here For more information... read more

Put the care back into caring: Do you know how to unlock a booking on your CareForIT system?

Posted on 11 February 2019

Struggling with unlocking a call? Let us help refresh your memory with our weekly video.Want to know more about unlocking calls? Click here.Want access to more helpful videos and guides? Take a look at our online support page.This functionality was introduced after feedback on our User Echo page. If you have any features you would like to see on CareForIT please request these on our User Echo site.For more information on unlocking calls on CareForIT, email the Support team via support@care-for-it.com read more

Put the care back into caring: Our Mobile App Features allow you to do just that!

Posted on 4 February 2019

Do you know about our CareForIT Mobile App features?Care Delivery has never been easier, quicker or more efficient.Our app features include: Access to medication information. Ability to add and update client notes as required. Ability to check in and out of calls hassle free. Access to key information and details prior to a clients visit. Ability to see clients previous visits.Want to know more about the app features? Click hereThe CareForIT carer apps can be downloaded from the App or Play store.For more information on the CareForIT Carer Apps, email the... read more

Put the care back into caring: Use online forms on our CareForIT Carer App!

Posted on 29 January 2019

Did you know Online Forms are Available on Our CareForIT Carer App?Put Compliance First - Use Online Forms On Our CareForIT Carer App.Our app enables you to confirm that your client is receiving the care they deserve. Be informed and keep up-to-date with details of client's visits. Option to print forms and upload them to supporting documents.Useful for supervisions and appraisals.Want to know more about forms? Click hereThe CareForIT carer apps can be downloaded from the App or Play store.For more information on how you can add forms to your existing... read more

Amendments to archiving clients - plus changes to referrals and more!

Posted on 25 January 2019

There will shortly be a new release to CareForIT which will change the way that Clients are archived.You will notice on the first tab of the Client profile there is a field entitled 'Service End Date' - if you enter a date in this box then the Client will be automatically archived on this date. There is also an expected end date, where you can enter the date you expect the care to finish but this will not automatically cause the Client to be archived on that date.Last activity for... read more

New legislation for itemised payslips

Posted on 24 January 2019

On 6th April 2019 the Employment Rights Act 1996 legislation changes.The two main points are1\ Payslips to state the number of hours that are being paid where wages vary according to the time worked.We are pleased to inform you that payslips generated by CareFor IT are compliant with the above legislation. Example of a weekly payslip can be seen below2\ The other change requires a written itemised pay statement to contain details such as the gross amount of wages, the amounts of any deductions to the gross amount, the net... read more

Put the care back into caring: Use our mobile CareForIT Carer App!

Posted on 22 January 2019

Time in Care is a Precious Commodity. Think. Use it Wisely. We understand the pressure put on you and your carers daily. That's why we've designed a mobile app that helps ease the strain. Call Monitoring has never been easierSetting up is quick and hassle free: Send your carers an email invitation to set their password for CareForIT and allow them 'Electronic Logging' access. Your carer can then download the app from the App or Play Store. All that's left to do is to login using their email address and passwordWe are going to... read more

Changes to Application Logs on CareForIT

Posted on 4 January 2019

We have made updates to the application log function on CareForIT in order to maintain efficient database performance. Application logs will now be archived to files.You will still be able to access and query your archived logs, however please note that the logs will need to be restored first. You can restore logs by clicking on the Archived Logs button in the application log screen. Archived logs older than 2 weeks will be periodically stored on the system. Archived logs are kept for seven years after which time they will... read more

Merry Christmas from CareForIT and information on support opening hours over the Christmas period

Posted on 18 December 2018

Merry Christmas!Wishing you every happiness for this holiday season and throughout the coming year.This festive period, please note that our support line opening hours will be as follows;24th December (Christmas Eve) - 9am to 3pm25th December (Christmas Day) - Closed26th December (Boxing Day) - Closed27th December - 9am - 5pm28th December - 9am - 5pm31st December - 9am - 5pm1st January (New Years Day) - Closed2nd January - 9am - 5pmShould you experience any system problems during these times, please email support@care-for-it.com where the Technical team will pick up any... read more

CareForIT Carer App iPhone crash - Update

Posted on 14 December 2018

You may have experienced or have had reports of the iPhone CareForIT Carer App crashing when users attempt to check into a call. We have identified that the cause of this issue is to do with the time settings on the users iPhone.Users with the 12 hour clock selected will experience crashes when checking into calls.To resolve this we would recommend users change their date and time settings to the 24 hour clock. This can be done on an iPhone by following these steps;Go into Settings Click into General Click into... read more

Logging In Error - RESOLVED

Posted on 9 December 2018

We have been informed by Rackspace that there is an error on one of our servers. Rackspace are investigating and we will provide further updates as soon as we have them.UPDATE 09:51Our servers have now been restored to normal operation and we belive that the earlier issue with logging in has been resolved. Our engineers will continue to montior server performance to ensure all users are able to log on successfully.We apologise for the inconvenience caused. read more

Is your network provider 02, Sky Mobile, Tesco Mobile, Lyca Mobile or GiffGaff? Here's why you may be having issues today

Posted on 6 December 2018

02, Sky Mobile, Tesco Mobile, Lyca Mobile and GiffGaff are currently experiencing network issues including no data coverage. This may appear on your desktop site as having lots of missed calls.However, if your carers are using the CareForIT Carer apps then all check in and out times will be stored within their app. Once the network is back up, or they are connected to WiFi, they can refresh and call times and notes will be pushed through to your siteFurther information on the status of the 02 network can be found here:https://status.o2.co.uk/... read more

New additions to Standard Reports

Posted on 26 November 2018

Following User feedback, two new reports have been added to your CareForIT Standard Reports folder.These new reports are: - Upcoming Care Reviews - Regular Care HoursUpcoming Care Reviews shows all active clients, their next review due date  their next review and reviewer and their most recent previous review.Regular Care Hours shows all active clients, the current week start date, the referral weekly hours and a sum of all the regular careplan hours for the weekIf you would like to know more about the Standard Reports on your CareForIT site, please click here read more

Help Shape the New-Look CareForIT

Posted on 12 November 2018

Over the next few months our development team will be redesigning key elements of CareForIT including Rounds, eMAR and The Wall (renamed Scheduler). We’re doing this because we are determined to ensure that CareForIT will always be the most comprehensive and easiest to use care management system on the market.As a valued customer you have the opportunity to become a beta tester and help shape how these important functions will look and work. These enhancements are part of a new-look CareForIT that will launch early next year. This will have... read more

What's happening with CareForIT?

Posted on 15 October 2018

We wrote to all our customers in August to inform them that CareForIT had been acquired by CareFor IT Limited. This investment by CareFor IT Limited is going to strengthen CareForIT and ensure the longevity and sustainability of the product.Over the past 2 months, we have been looking at how we can improve the service offering, and we have some very exciting plans.When CareForIT was first created, it set out to be a domiciliary care management system that was the simplest on the market to use. The aim was that... read more

How the CareForIT Carer App Helps You Enjoy a Hot Cup of Tea

Posted on 11 October 2018

Do you ever feel there are not enough hours in the day to fit in everything you need? Why not let the CareForIT Carer apps help you avoid duplicate admin work, freeing up time for a breather and a hot cup of tea for once!We’ve now had over 2,000 active installs of our amazing Android CareForIT Carer App (2043 to be precise!)The App is now on version 1.7 and is constantly evolving with the recent addition of forms and bodymaps, and more exciting developments planned for the future.Lead Developer and... read more

CareForIT Emails

Posted on 26 September 2018

Dear Customer, It has come to our attention that some of our customers have received an email purporting to be from one of our employees regarding overdue invoice payments.Please be advised that these emails are NOT coming from CareForIT.This is a email scam and is nothing to do CareForIT in any way.Our advice is that you should ignore these emails and report\mark them as spam in your email program.Best Regards CareForIT Support read more

New and improved Support service

Posted on 25 September 2018

As we are always looking to improve our Support service, we are phasing in a new way of assisting you.Now when you contact the Support team whether via email, phone or live chat, you will be asked to supply the following:Support IDSupport PINWhich are both now found within your CareForIT screen:The PIN is shown starred out for your security, but clicking the stars displays the PIN (and clicking again returns it to being covered) By providing your ID and PIN when you call our support team we are able to... read more

CareForIT upgrade - medication, holidays and the ability to unlock reconciled calls

Posted on 18 September 2018

There will soon be a new release to CareForIT. This new release contains the following features:Medication TimesWhen medication is administered, you will soon have the ability to store the exact time the medication was administered. On the mobile app, the timestamp is recorded when the medication is administered, and this will transfer to the MAR tab of the individual's profile.On the desktop site, you will be able to select the time that the medication was administered on the MAR tab:HolidayYou will soon have the option to add or remove an amount... read more

CareForIT Carer App - iOS update now available

Posted on 2 September 2018

We are very pleased to announce version 1.71 is now available on the CareForIT Carer App on iOS.The app now has the following fixes: We now have GPS functionality.A permanent location visits only fix has been applied to iPhone.Keysafes now allow letters and zeros.Notes will show on iPhone when there is no medication (A previous issue was raised where notes were not showing when the service user had no medication).Note insert on iPhone will now be closer to full screen.Within the next release, we are looking to complete work on forms, body... read more

CareForIT Upgrades - New features available such as named charge rates and payroll enhancements!

Posted on 29 August 2018

Dear CareForIT Customer,As trailed in our news section of the support site (https://support.care-for-it.com) we have some new and exciting features available in CareForIT.These are- Named Charge Rates- Holiday Pay- Travel Types- Payroll EnhancementsDetails are available athttps://support.care-for-it.com/news/upcoming-release-charge-rates-and-holiday-pay https://support.care-for-it.com/news/travel-types-payroll What does this mean for you?Between Wednesday 29th August and Wednesday 5th September your system will be upgraded to the latest version of CareForIT that includes the above new features. Whilst the upgrade is in progress it will replicate the updates to all of our servers and whilst that is happening you may... read more


Posted on 1 August 2018

If you haven’t used UserEcho yet, please pay a visit and vote for the features you want to be added to the CareForIT products you use! The link can be found by clicking here.If there’s something we can do to help you deliver better care to the people you support, we want to hear about it! Our users have already shared some fantastic ideas and your input will help us build a better product. We listen to all you have to say and all suggestions will be considered. The forum is yours... read more

Court of Appeal Judgement on Sleep-ins for Care Workers

Posted on 13 July 2018

The Court of Appeal has today ruled that only time spent awake and working during sleep ins counts as work time for the National Minimum Wage. This has been decided as the ruling in the Royal Mencap Society v Tomlinson-Blake case today (13th July 2018)For more information, the Anthony Collins site has a detailed article on the conclusion, found here via the UKHCA read more

Upcoming release - named charge rates and holiday pay

Posted on 29 June 2018

There is soon to be a new update to CareForIT. This update will include changes to how your charges can be entered and a brand new holiday pay section.Named Charge RatesYou will soon be able to add charging which can then be applied to multiple rate cards. These rate cards can then be amended in bulk should the rate change.This new section will be found under the Settings menu:To add a rate, you click the green "Add new named rate" button.In the example below, you can see two new named... read more

Do you know what the 'Standard Reports' are?

Posted on 22 June 2018

Under the Reports menu within your CareForIT system, there is a folder entitled Standard Reports. These are reports which can aid with the reporting side of your job - freeing you up time for other tasks!The full list and details of the reports currently included on your system can be found by clicking here read more

CareForIT Spring Bank Holiday Support Details

Posted on 25 May 2018

For the upcoming Spring Bank Holiday on Monday 28th May, please note that our usual support telephone line will be closed.Should you experience any system problems on this day, please email support@care-for-it.com where the Technical team will pick up any critical issues.The Support telephone line will be available as normal from 9am on Tuesday 29th May. read more

GDPR and CareForIT Apps - IMPORTANT!

Posted on 24 May 2018

In preparation for the GDPR deadline of 25th May you will be requested when accessing any CareForIT application or service to accept the new terms of service.This includes the CareForIT Carer Mobile Apps. In order for us to provide the new terms to you we have a new version of the AppsIf you are an Android User please go to Google Play and update the CareForIT Carer App to v1.7If you are an iPhone User please go to the App store and look out for CareForIT Carer App to v1.6... read more

GDPR - please accept the new terms of service

Posted on 16 May 2018

In preparation for the GDPR deadline of 25th May, you will now be requested when accessing any CareForIT application or service to accept the new terms of service. Acceptance is essential to the continued use of CareForIT. This will be a one time operation, once accepted you will not be asked again.All users of CareForIT will have to accept the new terms.You will notice that there is an option to decline the terms, and prior to the 25th May, you will still be able to log in without accepting the terms.... read more

Upcoming release - Travel Types and improved Payroll

Posted on 16 May 2018

There will shortly be a new release to CareForIT. This new release is focused on travel types, improvements to payroll and more freedom to choose invoice and pay settings.Travel TypesThis new feature is found under the Settings menu:You can add your own travel types choosing an icon and colour associated, and setting the pay rates for the different travel types. If you make any changes, you must ensure that these are saved.You are also able to delete any travel types that you have added. Please note - the three main... read more

Early May Bank Holiday Support line changes

Posted on 4 May 2018

For the upcoming Early May Bank Holiday on Monday 7th May, please note that our usual support telephone line will be closed.Should you experience any system problems on this day, please email support@care-for-it.com where any critical issues will be picked up.The Support telephone line will be available as normal from 9am on Tuesday 8th May. read more


Posted on 4 May 2018

You'll no doubt be aware of the upcoming changes to data protection in the EU and the new General Data Protection Regulation (GDPR). As a result of this, we have added appropriate details about our obligations as a data processor.You can view our updated terms & conditions on our website:http://webformed.co.uk/terms-conditions/We have also re-written our privacy policy to outline how we process data as a data controller.You can view our full privacy policy here:http://webformed.co.uk/privacy-policy/In preparation for the GDPR deadline of 25th May you will be requested when accessing any CareForIT application... read more

Easter Bank Holiday Support Line changes

Posted on 29 March 2018

For the upcoming Easter Bank Holidays, please note there will be some changes to the usual CareForIT Support service.Our Support telephone line will be closed as follows:Good Friday - 30th March 2018Easter Monday - 2nd April 2018Should you experience any system problems during those days, please email support@care-for-it.com where the Technical team will pick up any critical issues.The Support telephone line will be open again from 9am on Tuesday 3rd April. read more

NEW! Effective dates for Promotions and more...

Posted on 26 March 2018

We will be releasing an updated version of CareForIT on 27/03/2018, it includes a combination of bugs fixes and new features from UserEcho. Here are some of the highlights:Effective Date for PromotionIf you promote a member of staff midway through a payroll period, you can now store the effective date of the promotion. Use the new "Effective Date" field on the staff profile.Select All on Staff List ViewWhen you use the Select All checkbox on the All Staff view, this will now ask whether you want to include all records and... read more

New feature - CareForIT Status Monitor

Posted on 23 March 2018

We know that recently there have been periods of downtime on your CareForIT system, and this is not the service you expect, or we at Webformed want to deliver. You need to have faith in the system you have chosen to assist with your business. The downtimes that have been experienced recently are not normal system behaviour, and we want to restore the confidence you have with us.We have implemented a new site which will allow you to see whether systems are working or not. You can access the site here.The site... read more

CareForIT Carer app update - iOS v1.5

Posted on 15 March 2018

There is a new update ready and available in the App Store for your iOS device!Details of this update are as follows:- Overhauled design to improve the user experience- Location visits are now available within the 5 day rota- Visit information including address, keysafe, access details and contact numbers- Service user medication is now displayed and can be administered- Notes are available to read and be added to- The previous 5 visits for a service user can be seenTo download the App initially, or update please use this linkIf you have... read more

What is the Webformed Identity Service?

Posted on 20 February 2018

Webformed software has grown into a family of connected products.To simplify our login process and offer a more consistent user experience across the range we have developed a unified authentication service. This means there is one service responsible for authenticating users across our entire software suite.This service is known as the Webformed Identity Service and allows us to offer a more secure, robust and future proof product.Using this Webformed Identity users will be able to log into any current authorised software as well as our new Identity Gateway to manage... read more

New Release - CareForIT Carer App (Android)

Posted on 20 February 2018

There has been a new update to the CareForIT Carer Android App. If you have automatic updates switched on, your App will update for you. If you prefer to update manually, please access the Google Play store to download the update.Details of this new release are as follows:FormsForms have now been upgraded to include: Bodymaps Signatures Agree Boxes Check in/out warning parametersCarers will now be warned if they attempt to check into a visit very early, or check out of a visit too late. This is currently sat at the... read more

Nobody Cares More About the Security of your Data than We Do

Posted on 13 February 2018

Data security should be one of the biggest concerns of any organisation in the care sector. It certainly drives our business. The very nature of social care work means that personal data, often of highly vulnerable people, needs to be managed and safeguarded.When we started out developing the CareForIT suite we set out to deliver the most comprehensive dataset to care workers without compromising on security.We were guided by two fundamental principles. First, delivering the highest possible standards of care requires care workers to have instant access to up-to-date service... read more

New release - Single User sign in and an improved Rounds feature

Posted on 30 January 2018

There will be a new release to CareForIT today. This release implements the Single User sign in, and there is also a big overhaul to the Rounds feature.Single user sign onFollowing on from our correspondence in October 2017 we have introduced single user sign on.If you share your log in(s) within your organisation, you will be presented with a message when you attempt to access CareForIT if someone is already logged on using your credentials:Further information regarding the decision behind introducing single user log on can be found hereEdit - if... read more

CareForIT new release - you spoke, we listened!

Posted on 26 January 2018

If you have been using the User Echo page to provide feedback on what CareForIT currently offers or to suggest new ideas, then you may have a particular interest in what this new release contains.For each item that has been included in this release that related to an item raised in User Echo, clicking the heading for the item will take you directly to the User Echo request.Dashboard Visa alertsPreviously, you would still receive a dashboard alert for an expiring/expired visa for inactive staff. This is now rectified and the... read more

Regarding Bulk Email Issues - 23rd January 2018

Posted on 24 January 2018

On the 23rd January we were made aware of issues by our customers that bulk sending of rotas was not functioning.On further investigation it was identified that our email service provider had changed security certificate settings without first informing us. Certificates are usually changed every three years and is planned work by the email service provider in which we are informed in advance, and risks to service mitigated.Unfortunately we were not informed in advance on this occasion. This will be taken up with our email service provider as a matter... read more

CareForIT Carer app - now available on iOS for your iPhone!

Posted on 23 January 2018

We are very pleased to announce that the CareForIT Carer app is now available for iOS users. The app can be found within the App Store by searching for CareForIT:The current version allows Carers to check in/out offline, and view the rota for the coming five days.There is a guide to setting up and using the iOS app, which can be found by clicking here.If you wish to start using the iOS app, but your current package doesn't include an app provision, please contact our Senior Account Manager, Josh Rowan via josh.rowan@webformed.co.uk... read more

iPhone app update

Posted on 18 January 2018

We are delighted to inform you that the iPhone app has passed its initial testing.The app needs to be cleared by Apple, but as soon as this happens it will be available for download from the App Store.Please keep an eye on the News section of CareForIT, where Release Notes will be available in the coming days. read more

​New release – CareForIT Carer (Android App)

Posted on 12 January 2018

We will shortly be making a new release to the CareForIT Carer App. This new release contains the following: - Only visits for today can be checked into. If you try to check into a visit for a day other than today, you will be presented with a message advising that “You can only check in on the visit day” - If you are on a multi-Carer call, all other Carer names will be displayed - If you are already checked into a call, and then attempt to check into... read more

New release - application log additions, speed improvements and more!

Posted on 9 January 2018

There has been a new release to CareForIT. This time around, we have focused on improving system speeds and bug fixing. Page loading - we have drastically reduced the time taken for pages to load, resulting in a smoother, faster CareForIT siteApplication Log - additions have been made to the Application Log to show more changes, including funder amendments and highlighting where staff have been removed from bookingsClient weekly hours "exceeding" - there was a bug on the Client care plan, in the 'Regular Assignments/Services' section, where you may have... read more

New release! Special charge and pay days

Posted on 15 December 2017

In time for the busy festive season, we have just released an exciting new addition to your CareForIT site - the ability to create your own special charge and pay days.The 'Special Days' tab is found under the 'Settings' menu:From here, you can then add the Special Days which you wish to pay and charge for.To add a new special day, click the green 'Add New Special Day' button:You will then need to add step by step, the details for your day:Enter the name of your day, the day,month and... read more

Do you know the different ways to contact the Support Team?

Posted on 23 November 2017

If you have any issues with, or questions about, your CareForIT system, you can pick up the phone to call - but did you know there are other ways to contact the Support Team?If you access any of our sites - Webformed, CareForIT or the Support site - you will notice in the bottom right corner there is a box inviting you to chat with us:Clicking the box brings up the chat window. You need to enter your name, a contact email address and your question, then click "Start Chat":You... read more

Did you know you can view your support tickets at any time?

Posted on 14 November 2017

If you have ever raised a ticket with the CareForIT support team, did you know that you can view all tickets - even those which have been Resolved - within the CareForIT Support site ? Within the Support site, click the 'My Tickets' link at the top of the page:You will then be prompted to enter your email address, and if it is your first time accessing the 'My Tickets' area, you will also need to request a PIN:Please note :- you need to ensure that you use the email address which... read more

CareForIT Carer App - New Release

Posted on 2 November 2017

The newest version of the CareForIT carer app has been released.A fix has been released to rectify an issue that some users were having when the app went offline.Please ensure you have your app set to auto update to ensure that you always have the most recent version of CareForIT on your device. read more

CareForIT - New Release - Updates to risk assessment notifications, schedule durations and more!

Posted on 30 October 2017

On Monday 30th October, there will be a new release made to CareForIT. Details of this release are as follows:Expired risk assessmentsPreviously, there may have been occasions where a notification of a Risk Assessment having expired still remaining on the dashboard, even when the Risk Assessment has been superseded. This will be fixed in the release.Status on bulk emailsThe new release will fix an issue where bulk emails were not displaying the delivery status informationDuplicated call times for double upsThere was a problem on client schedules which contained double handed... read more

Important Changes To Your CareForIT Logins

Posted on 26 October 2017

Webformed will be changing the way your CareForIT logins will function in a coming release.What does this mean for you? We care about the security of your data which is why we have decided that we are going to limit the number of single logins into CareForIT to one. This means that individuals sharing logins will have this ability revoked. Administrative staff will need to create additional logins for each user of the system.Why have we made this decision?Webformed would like to build on the idea that every user will... read more

UPDATED New Release - bulk action confirmation addition, schedule PDF changes and more!

Posted on 10 October 2017

Following user feedback and requests, a new release has been made to CareForIT. If you have any ideas or features you think could improve CareForIT, please log these on our new User forum located here Details of the new release are as follows: List View Bulk Action Menu When you select multiple visits in the list view, then choose any bulk action and hit 'Go', you are now presented with a confirmation box:Client Schedule PDFIf you have double/triple handed calls, you will notice that the PDF generated for your Clients now... read more

CareForIT carer app - new update!

Posted on 6 October 2017

Following user feedback for the first version of our Android mobile app, we have made a new release today.The details of the release are as follows: Careplan comments and visit comments are now separate under visit information.A map of the visit location is now available under visit information by pressing on the location pin in the top right corner.When there isn’t an image for a service user uploaded in CareForIT, a standard, grey image will be used. This applies in both the visit list screen and the individual service user... read more

New release - updated End User portal

Posted on 6 October 2017

One of the really useful features of CareForIT is the ability to let trusted contacts of your Clients have access to selected information about the individual, via the End User portal:We have made an exciting new release to the End User portal today.As well as a new more modern look, careplans and medication are now viewable on the Portal:Some bug fixes have also taken place:Notes error fixedForms error fixedVisit comments error fixedIf you do not currently use the End User portal, and would like to find out more information, please... read more

New release to SMS function

Posted on 29 September 2017

This morning (29th September) there has been a new release to the SMS section of CareForIT. The release contained the following:SMS chat windows and conversation views have been improvedSMS are now recorded against staff members, so if you change their mobile number, old messages will still be retained.SMS numbers can now be bought or deleted from the SMS messaging tab found under 'App Settings'If you have any questions about this release, please contact the Support team via support@care-for-it.comIf you do not have the SMS function, and would like more information... read more

Do you have a fantastic idea on how CareForIT could be enhanced?

Posted on 29 September 2017

As the everyday users of CareForIT, is there a time when you think "I wish the system did this..." or "My day would be so much easier if I could use CareForIT for..."If so, we have set up a brand new forum allowing you to give your feedback on how you think CareForIT can be improved via new features or functionality. The forum can be found hereOn the forum, you log your idea, and other CareForIT users can up or down vote it. You can also use the forum to... read more

CareForIT new release to List View

Posted on 12 September 2017

Further to correspondence sent out regarding the planned release for today (12/09/2017), details of the essential fixes to the List View are below:TBC Assignments were incorrectly showing when an assignment had already been created. This is now fixedStastics should now be calculated correctly.Actual times were not showing correctly for double/triple handed visits. This has been corrected.Some invoiced assignments were not showing correctly, and the List View should now also support partial invoicing. If there is an issue locating an invoice on the fileserver, the invoice icon will now display in... read more

New CareForIT Android app - allowing Carers to work offline!

Posted on 17 August 2017

We are excited to announce that the new CareForIT Android app is now available to download as a public Beta release. Please click here to take you to the App in the Play store.The new app allows you to:- See all of your visits for the next 5 days.- Check in and out of a visit.- Complete forms with preset questions.- See medication, notes and previous visits for each service user. As long as you have downloaded all visit detail via an Internet connection, you can use the App completely... read more

New update - standard reports, list view additions and much more!

Posted on 21 July 2017

Following user feedback, we have made some exciting additions to CareForIT. This new release also contained fixes for some system issues.ReportsYou now have access to five free reports on your CareForIT system. These reports are located under the ‘Reports’ menu, in the folder ‘Standard Reports’. The reports now available to you are: Client Data ExtractClient Notes ReportStaff Data ExtractStaff Notes ReportTraining MatrixUploading Word DocumentsYou are now able to upload Word documents to any attachments area of CareForIT:Search by phone Within your CareForIT system, you now have the option to search... read more

Did you know you can now upload your own medication?

Posted on 8 June 2017

Following CareForIT User feedback, a new release has been made to CareForIT allowing you to add any medication which doesn't already appear. This new release will save you time, and give you the option to manage medications as you wish.Under your Settings menu, you will now notice there is a Medication tab:Clicking the Medication tab will take you to the Medication section where you can add or edit medication:You can also reach the Medication screen directly from the Care Plan section of the Client profile. You will notice there is... read more

New updates to invoicing, application log, list view and much more!

Posted on 11 May 2017

The Technical team have been working hard on the latest release to CareForIT. Most additions made to the system come via User feedback, so if you have any suggestions for improvements to CareForIT, please contact the Support team on support@care-for-it.com Full details of the new features and fixes are below:INVOICINGYou will now receive an alert should any of your invoices fail to generate. If this happens, you will be notified by a red warning triangle next to the invoice:If you then click on the Invoice Number, you will be presented with... read more

Are you having issues creating your rota?

Posted on 3 April 2017

We are aware that some CareForIT users are experiencing issues with creating their rotas on CareForIT today (April 3rd 2017)Please be aware that the Technical team know about this, and are working hard to resolve the issue.We will provide further updates once they are available, and we are sorry for any inconvenience caused.If you want to speak to a member of the Support Team, please call 01626 798890, or email support@care-for-it.com read more

The NEW booking form is now live on your CareForIT system!

Posted on 31 March 2017

This release has made it easier and clearer to create and update not only assignments, but also holidays and sickness.For the full release notes, please refer to our previous news article: hereIf you have any questions about the release, please contact the Support Team by calling 01626 798890, or by emailing support@care-for-it.com read more

Upcoming release! Adding Assignments, holiday or sickness? Check out CareForIT’s new and improved look…

Posted on 24 March 2017

We have an exciting new release planned for CareForIT. Continue reading for more details:Adding AssignmentsOur adding assignment page has had a makeover making adding assignments easier and clearer! The ‘create assignment’ button has now been replaced by a coloured status bar to show you the status of your assignment at every step. The status bar will change as you create the booking, from ‘assignment not created’ – ‘created assignment’ – ‘updated assignment’.Once a booking has been created, if you go back and update the booking the system will alert you... read more

Sort Your Dashboards, New Print Settings for Schedules, and more!

Posted on 6 March 2017

Here are the latest updates to CareForIT. Our development team are working hard to ensure that CareForIT remains the most suitable Care Management System for Care Organisations in the UK!New Features:Add addendums that appear at the end of client and staff schedules. These can be edited from within app settings. New print settings for schedules. These include configurable columns (location and assignment type) and allow for either portrait or landscape. These settings are saved per template and on a per user basis.The font for headings in printed careplans has been... read more

Mobile working...completely offline!

Posted on 3 March 2017

Do you work in areas of poor mobile signal, or worry about the amount of data being used to access the CareForIT mobile site? If so, did you know we offer a completely offline App?The CareForIT App is available for Android based phones, from the Play store.Once you have downloaded your rota using your home's WiFi or a 3G connection, you can then check in and out with the times being saved to your phone.Once in an area of reception, or when you have WiFi again, you can refresh the... read more

New release! Updates to Notes, Dashboards, Visits and more...

Posted on 7 February 2017

RELEASE NOTES for CareForIT VERSION 1.9.14 We have made a new release to CareForIT. Please see below for further details:Deleting NotesYou are now able to specify whether you want deleted notes to appear struck through or completely hidden. This can be changed within your 'App Settings':Dashboard ReportsYou can now customise your user dashboard with dashboard reports. The following are currently available:1) Callouts per Client2) Client summary3) Staff Contracted HoursThis can be selected from the settings tab of your profile.Visits BackupYou can now choose to get an email of the following... read more

New developments to CareForIT charging & invoicing

Posted on 24 January 2017

We have made a new release to the charging and invoicing sections within CareForIT.New weekly invoice templateWhen you generate your invoices, you will now see a new option named ‘Weekly’:Selecting the ‘Weekly’ option, will generate an invoice which is broken down into weekly periods:Double Handed Call Booking FeesIf you have selected to charge a booking fee, a double handed call would always by default charge two booking fees. You can now select for a double handed booking to charge just one booking fee.To change, select 'Settings' then scroll down to... read more

New MAR chart enhancements

Posted on 11 January 2017

Following customer feedback, we have made some enhancements to the MAR chart functionality within CareForIT. As well as fixes to technical issues, the changes are as follows:START AND END DATESMedication start and end dates now show under the medication name if the start or end date is within the current week (if applicable):For any days which are outside the start and end date, these are automatically marked as N/A: This will also show on the printed version of the MAR chart:UPDATED LAYOUTThe aesthetics have been updated to make the interface clearer:All... read more