Latest News.

New and improved Support service

Posted on 25 September 2018

As we are always looking to improve our Support service, we are phasing in a new way of assisting you.

Now when you contact the Support team whether via email, phone or live chat, you will be asked to supply the following:

Support ID

Support PIN

Which are both now found within your CareForIT screen:

The PIN is shown starred out for your security, but clicking the stars displays the PIN (and clicking again returns it to being covered)

By providing your ID and PIN when you call our support team we are able to quickly and easily find information about which system you use, your open support queries, closed support queries and your privilege level.

There is no action required on your side as the ID and PIN are already assigned to existing users.

At CareForIT security is at the cornerstone of our business. Therefore please be aware that we are only able to provide support to those users that are authorised to do so.

An authorised user is defined as being set as an Administrator in your CareForIT configuration.

If you have staff who are Users or Supervisors with a query these will need to be directed to the Support team via your Administrators.

Users should be encouraged to make a note of their ID and PIN in case they are experiencing issues logging in and cannot find the information.

If you have any questions, please contact the Support Team on support@care-for-it.com