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Regarding Bulk Email Issues - 23rd January 2018

Posted on 24 January 2018

On the 23rd January we were made aware of issues by our customers that bulk sending of rotas was not functioning.

On further investigation it was identified that our email service provider had changed security certificate settings without first informing us. Certificates are usually changed every three years and is planned work by the email service provider in which we are informed in advance, and risks to service mitigated.

Unfortunately we were not informed in advance on this occasion. This will be taken up with our email service provider as a matter of priority.

From Webformed side to remedy the problem.

A hotfix was released by Webformed at 16:27 to enable to emails to be sent from the system again. However, due to the certificate issue on our email service provider, email providers may not have accepted the incoming messages at that time. Again unfortunately this was out of our control at that time.

By 18:00 the steps identified by our email service provider to clear our certificate cache to accept their new certificate and the issue of bulk email was resolved.

We apologise for the inconvenience caused. Steps will be take with our email service provider to ensure we are informed in advance of any future changes.

If you would like to discuss this further with one of our support team please contact us at support@care-for-it.com.