As passwords are no longer auto generated by the system, you need to log into the Identity Service to confirm your identity.
To confirm your identity, you need to be sent a link to the ID Service.
These are sent out either via the individual's profile:
Or from the bulk action menu in the all Staff/Carers list:
Please note that the links do have an expiry of two hours from the time they are sent.
If the invite is not received by the carer,and they have checked their junk/spam folder, then please contact the Support Team via email@example.com including the email address and name of the carer