To access CareFor and for added security, users must confirm that their email address is genuine before they can log in to CareFor. Email addresses are confirmed via email and using the CareFor Identity Service.
Passwords are also updated using the CareFor Identity Service. When resetting a password, users are sent a link to the Identity Service and they are requested to create their own secure password.
Password reset requests can be sent by administrators in 2 ways:
1. Via a Users Profile on CareFor Desktop
2. From the bulk action menu in the all Staff/Carers list
Please note that the links do have an expiry of two hours from the time they are sent.
If you need to change your own password, this can be done by clicking the Forgotten Password link on the log in screen.
This video from our YouTube channel provides a handy guide on how to reset a password using the CareFor Identity Service:
If the invite is not received by the carer,and they have checked their junk/spam folder, then please contact the Support Team via email@example.com including the email address and name of the carer.