There are a few reasons a Carer could have been removed from an assignment, it will be a rare event for the system to remove someone, and impossible for the system to remove someone for no reason.
Please check the following parameters before contacting us on this issue.
-Was the Carer assigned at all?
-Was the Carer removed by one of your administrators? (This information can be checked in your Application Log under 'Reports'.)
-Were the assignment times changed at any point? (If the Carer wasn’t available at the new time it would un-assign them.)
-Was there a change to the “Regular Visit” in the Care Plan?
-Was the Service User suspended and unsuspended at any point?
-Were the “Regions” changed?
-Were Qualifications added to the “Assignment Type” that the assigned Carer didn’t have?
-Was the Assignment Type changed?